Help droid x contacts issue

[peaced01]

My business has a main phone number that reaches the operator (ex. 123-456-7800) and each office phone has an individual number (ex. 123-456-9123). Although I have each individual line listed separately under contacts with their own number & ringtone, when a call comes thru it only uses the main operator number & ringtone (even if I take that one out of Contacts). On my Motorola Adventure it would ring thru as the individual line so I would know who was calling, not just that is was coming from someone at work (we have 15,000 employees). Is there any way to make the Droid X do this??

 

[007E]

Unlink Contacts ?

Contacts> Person> Menu button on bottom left> Unlink Contact


Wait .. Its probably a rotary system, in this case when they call you from work it will pick which ever line is available for them starting with the first in the list.

 

[peaced01]

nobody is linked! each contact is entered as separate contact with separate picture & ringtone, but they all keep coming thru as if from the main number!

 

[007E]

nobody is linked! each contact is entered as separate contact with separate picture & ringtone, but they all keep coming thru as if from the main number!

You should really do without the exclamations, your post comes off as you being an a**hole, getting hyped up at me as if I caused your problem. It sounds like the issue is not with your phone but instead the system used where they are calling from. If I am understanding you correctly there is really no fix to this, has your business recently experienced a change with anything phone related? Have you tried to power cycle your cell phone?