I have never had dropped calls on Verizon but now that I switched to the Droid both my wife and I have had a number of these.
Anyone else have any issues? Any suggestions?
Anyone else have any issues? Any suggestions?
i am having the same problem with most of my calls. it does not seem to happen to calls whose duration is shorter than 5 minutes. the call either is dropped and the screen will say several numbers and/or # sign or the person i am speaking with can no longer hear me although i can hear them. i cannot figure this out! the screen is definitely blacked out during my call because when i remove it from my face, i see it light up.
Contacted my business rep today and she is looking into the problem. If they can't offer some sort of fix I will probably switch to a blackberry. The phone is an absolute must and I had the same problem on every one of my calls today! The other person can't hear me but I can hear them and then they hang up. I end up calling them back. Frustrating to say the least!
I'm starting to think that the previous poster that mentioned the proximity sensor is correct. I was not only having dropped calls again but I was pushing in buttons with my face and the screen was blacked out while this was going on (I was able to check this after it happened 5 times already so I quickly took the phone to look at it after i heard it again). So it might be that is the issue which is causing people to press mute and they can hear the caller but they can't hear them and the person hangs up and they think it's a dropped call, or they are pressing the end key with their face as well. I did notice that I never had dropped calls while on speakerphone. Now if it is the proximity sensor that is the issue is this hardware related and we are all stuck with broken phones or can a software update fix this? Thank you!
This! I was driving around today wondering why the heck I'm getting such frequent dropped calls and then the proximity sensor popped into my head, so I rushed home and found this thread. This is my 2nd Droid because I *thought* my first one had antenna problems but now I'm thinking it's the proximity sensor.
I noticed right off the bat that my second phone's auto brightness responded much more rapidly than my first, so maybe the sensor notices the slightest movements while holding the phone on a call and my face is pressing end/mute as well? Wonder if there's some way to adjust the sensor's sensitivity perhaps?
Update on this one for me. I've noticed that I don't have this problem as badly if my hair is tucked behind my ear so that the phones earpiece goes directly to my ear, no hair touching the phone. I'm thinking this phones prox sensor is not that sensitive actually, opposite of what i thought before if it can't register hair is covering the prox, i mean there is a head/ear behind the hair after all. i prefer the mytouch3g way, where you have to press a physical button for the screen to come back on while on a call, less problems that way but unfortunately we have touch buttons so we can't do that. As for the sensitivity settings though there is no way to fix that in settings as far as I know.
So, for anyone with hair that goes past your ears, if you are having this problem make sure there is none of your hair under the earpiece/prox sensor when you start your call and stay like that until the call is over, so far the last two calls i've made since i realized this have worked out alright.
Pamela, you got it spot on. This is a very frustrating problem. Something that Verizon/moto need to fix if they don't want people thinking that calls are being dropped on the device.
It is the issue with the proximity sensor. My wife has been cribbing about this issue since she got the phone. At one point she had to re-dial 8 times to finish a conversation because she accidentally ended the call with her cheek while the phone was pressed against her ear. I just could not reproduce the issue, cause I don't have long hair.
But I noticed that when she was speaking, with the phone held up against her ear, the screen would occasionally come on and she would accidentally mute or end the call.
We got a replacement phone and see the issue on that as well. Does anyone know how to report this so that they fix this issue? Looks like there aren't many people with long hair in Motorola's QA department.
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