Help Dropped Evo (Dead Pixels)

[JahzerJ]

I recently dropped my evo for the 2nd time. 1st time no noticeable damage. 2nd time (it has a Seido Inocase II) at the bottom of the screen a large ironic smile appeared all in green and black dead pixels. I have insurance, but its pretty pricy to replace this right now I also noticed 2 weeks into this phone (which is a replacement for my first 30 day phone) that I have dust under the screen (same reason I replaced the first at RadioShack) in the top left corner. Do I have grounds for a manufacturing defect from HTC? Or am I completely boned into paying the 100? Please anyone with insurance and/or HTC defect experience let me know!

 

[JahzerJ]

This is absolutely NOT a troubleshooting problem. You can't troubleshoot a load of dead pixels. I dont get why this was moved.

 

[Vincent Law]

Problem is, they might say that the dust was caused by you dropping it, since the damage is obvious.

 

[sitlet]

Do I have grounds for a manufacturing defect from HTC?

You did, until you dropped the phone, thus voiding the warranty. So you're out of luck now.

This is absolutely NOT a troubleshooting problem. You can't troubleshoot a load of dead pixels. I dont get why this was moved.

Actually, yes you can troubleshoot dead pixels. But since you dropped it, we already know that caused it. And its still a Support issue, thus it was moved.