Help Ear wont work

[TXMom]

Help,

I can not use my phone when it rings I have to put the person on speaker bc the headset won't work

Any ideas?

 

[2manyPHONES]

This maybe a silly question but do you have a bluetooth headset linked to the phone?

I ask because sometimes I place my headset in my pocket or purse and it will turn on and connect to my phone and I wont know it so when I go to answer the phone it answers through my headset and therefore I cant hear the person calling and either have to use speaker phone or if I notice that the headset button (opposite the speaker button) is lit up green then I press that which cancels the headset connection.

If you dont have a bluetooth headset linked to the phone and its connected, then I have no clue. With this I would say exchange the phone.

 

[Jack45]

This may be another silly question, but did you mean headset or handset?

 

[TXMom]

This may be another silly question, but did you mean headset or handset?

Hello- No the bluetooth was not connected. I took it to the ATT store and they took the battery out and put it back in and it worked.
lol