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Help Email attachments

I guess I'm not alone! I have the exact same doubt: I have an IMAP account; I can see there's an attachment, I can click a little icon with a down arrow pointing to ___ (a download icon). When I click it, I get a clock in the icon for a few seconds and...nothing happens. The pdf or .doc doesn't open, nor can I click the file name...

How does one open the attachment?
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