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Help Email Not Syncing

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supanatral

Lurker
I updated to firmware 4.1.1 and ever since then I've been having problems with my email.

Just randomly, my email will stop automatically syncing. This includes my 2 Microsoft Exchange accounts and my Gmail account as well. I can manually sync it but it doesn't get pushed to my phone unless I manually select the sync icon.

I've gone through the options such as "sync frequency" and both accounts are set to "automatic (push)" and email is also setup to syncronize.

I've wiped my phone 3 times and finally gave up and installed original supported firmware which is not cracked and it's still randomly giving me this problem after 1-2 weeks.

Whats causing this problem?
 
supanatral said:
I updated to firmware 4.1.1 and ever since then I've been having problems with my email.

Just randomly, my email will stop automatically syncing. This includes my 2 Microsoft Exchange accounts and my Gmail account as well. I can manually sync it but it doesn't get pushed to my phone unless I manually select the sync icon.

I've gone through the options such as "sync frequency" and both accounts are set to "automatic (push)" and email is also setup to syncronize.

I've wiped my phone 3 times and finally gave up and installed original supported firmware which is not cracked and it's still randomly giving me this problem after 1-2 weeks.

Whats causing this problem?
Click to expand...


I can also vouch for this. I have a lurking suspicion that it might be related to logging on from other devices.
 
On my 4.1.1 HTC Droid DNA, it is in Setting --> Accounts & sync --> Auto sync, I have to enable the Auto sync to make it work.
 
I do have same kind of a problem with my Samsung Note II.
Emails sync'ing works for a while after restart my phone or once opens the sync setups pages and close it.
After few hours the sync'ing stop working again.
I had that auto sync data already enabled. so it didn't solve my problem.
 
Supanatral's solution fixed my problem thank you!

"To fix this go to: the global Sync setting is in Settings --> Data Usage --> Menu --> Auto Sync Data"
 
I cannot find "menu" in the "data usage". It shows only internet usage of all apps. Can anyone help me please? (Android Rev. 4.0.3) Thanks.
 
mlinux said:
I cannot find "menu" in the "data usage". It shows only internet usage of all apps. Can anyone help me please? (Android Rev. 4.0.3) Thanks.
Click to expand...

At the top of the screen, after hitting "data usage", you will see the three vertical dots which indicate "settings". Tap the three dots and one of the options will be "auto sync data".
 
Supantral - don't know if you dean or sam, but you did all of us a solid by solving this mystery! Awesome!

Thanks!

Supanatral original quote "After an unbelievable amount of searching I finally found why it was doing this!

After the phone used a certain amount of data, it stopped the auto sync.

To fix this go to: the global Sync setting is in Settings --> Data Usage --> Menu --> Auto Sync Data"
 
Jozze said:
I do have same kind of a problem with my Samsung Note II.
Emails sync'ing works for a while after restart my phone or once opens the sync setups pages and close it.
After few hours the sync'ing stop working again.
I had that auto sync data already enabled. so it didn't solve my problem.
Click to expand...

Mine too. Just one email won't sync. It works fine on my desktop. So it's not a password issue. Something goofy.. Still have Auto Sync enabled..
 
jeminijoseph said:
Mine too. Just one email won't sync. It works fine on my desktop. So it's not a password issue. Something goofy.. Still have Auto Sync enabled..
Click to expand...

I'm also experiencing the same problem using the stock email app that comes with the phone. I have my school mail account hooked up and it never syncs after I access it from a desktop.
 
I have an HTC one m8 and was experiencing this issue. I discovered that apparently it was a single email causing the issue. Very odd. Once I deleted that email using a web browser to check my mail, the rest synced just fine. Wish I could say which one it was, I had a few that I deleted at the same time. Look for an email you received just after the app stopped syncing.
Hope this helps.
 
I had the same problem on my Galaxy S6 after updating the software. I'm now on Android version 5.1.1. My mail, calender and contacts would not synchronise... After some searching I found the solution:

In the menu go to Settings --> Accounts

In the right top angle you can see "More" ... Push here and activate "auto synchronisation"

Now you can set the auto synchronisation for each seperate account.
After this you might want to adjust your settings in for each mail account (for me 3 mail accounts and 1 Exchange server):

Settings --> Applications --> E-mail

Due to the fact my phone's language is Dutch the translations are maybe not exactly like they are in the software but I think you can see what I mean... :)
 
Dimitri Peeters said:
I had the same problem on my Galaxy S6 after updating the software. I'm now on Android version 5.1.1. My mail, calender and contacts would not synchronise... After some searching I found the solution:

In the menu go to Settings --> Accounts

In the right top angle you can see "More" ... Push here and activate "auto synchronisation"

Now you can set the auto synchronisation for each seperate account.
After this you might want to adjust your settings in for each mail account (for me 3 mail accounts and 1 Exchange server):

Settings --> Applications --> E-mail

Due to the fact my phone's language is Dutch the translations are maybe not exactly like they are in the software but I think you can see what I mean... :)
Click to expand...


You are a STAR. So simple, I just couldn't find it. Thank you!! (Galaxy S6 User)
 
supanatral said:
I updated to firmware 4.1.1 and ever since then I've been having problems with my email.

Just randomly, my email will stop automatically syncing. This includes my 2 Microsoft Exchange accounts and my Gmail account as well. I can manually sync it but it doesn't get pushed to my phone unless I manually select the sync icon.

I've gone through the options such as "sync frequency" and both accounts are set to "automatic (push)" and email is also setup to syncronize.

I've wiped my phone 3 times and finally gave up and installed original supported firmware which is not cracked and it's still randomly giving me this problem after 1-2 weeks.

Whats causing this problem?
Click to expand...

Since 18 October 2015, I am having the same problem with a Nexus-5. The remedy suggested above (tick auto synchronisation) didn't help because it had already been ticked. It only affects one of the four mail accounts. Another Hotmail account does sync OK.
 
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I am having the same issue with the S6 (Verizon) 5.1.1 ..... No menu available on the Data Usage area....Dmitri has the location for me but the Auto was already selected.
This issue came out of nowhere. It is only impacting my Exchange mail account. I am not getting current emails and notifications. I have tried 1 week, 2 weeks, 1 month..and finally 1 day. The 1 day sync works. I get new emails and notifications. Yet, I would like to go back and have more email available..more than 1 day.
Any ideas?
I have removed and created account several times.
 
Instead of factory reset I just decided to use the mail app Nine for my Exchange account. Works fine and I am able to get more than one day of syncd mail.
 
I had the same problem with my Android Galaxy Avant; however I went into SETTINGS, DATA USAGE, go up to right hand side (where the three dots are) pick AUTO SYNC DATA. Mind was already checked, but I UN-checked it, then rechecked it and my emails started syncing again.
 
On 12/10 my Hotmail stopped syncing on my Nexus 7. I deleted the account and added it again and it synced when it was first setup but not again. I set up a new account using my outlook.com alias and it syncs just fine. Both accounts are the same just the Hotmail won't sync. Any ideas?
 
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