Help Email

[FXR1340]

Since taking a recent update I dont seem to be receiving emails to my phone. Is anyone else experiencing similar issues?

Can an email update be removed? If so, how is it removed?

Thanks

 

[Josh-SonyXperia]

If you are not receiving email I would suggest to remove the email account from the phone and the re-add it again. One question, are you able to send email via that account?

 

[FXR1340]

Thanks. I took your advice and now I receive my emails

Unfortunately I now appear to have a different problem.

My account is not retaining any email I open in my Inbox. Once opened they disappear. Can this be corrected?

Grateful for any help.

 

[Josh-SonyXperia]

Just to confirm, open that Email address on a PC to see if your emails are there or they have really been deleted.

 

[FXR1340]

Yes, the emails remain in my Outlook account on my laptop but not on my phone.

 

[Josh-SonyXperia]

This might be a setting of the account itself, go to the settings of the account on the computerand review the POP3/IMAP4 settings. Try this or re-add the account on the phone.

 

[FXR1340]

Panik over. I hadnt ticked the "leave a copy on the server" box

Thanks for your help.

 

[Josh-SonyXperia]

Glad to know you did solve the problem