Got a courtesy call from VZW today regarding my latest email. The rep double checked that I had troubleshot everything I could. Confirmed with them that I did indeed run through all the checks to ensure maximum battery life, and reassured her that both my and my girl's phones were having the same poor battery life. We both checked our settings, and pretty much got things down to near minimal, but acceptable, settings for radios/screen/updates/etc. We've even deactivated any social networking programs from having accounts to even refresh. Still, we've had roughly 12 hours of uptime before being warned the battery is low (14%).
The rep indicated this problem has been reported, so it's on their radar. To ensure that HTC is also on the same page, she told me she was going to forward my message to them. The only thing she said I could do now was to wait for the extended battery (which isn't in stock yet), or to hope that a software update would resolve the issue. She wasn't an engineer, and she didn't know what VZW was planning to do on the battery issue. All she knew was that VZW is aware of the situation and is looking into other fixes beyond the extended battery.
Whether or not they're blowing smoke up my ass, that's not important to me. We all know more than most employees who answer phones and write the emails at VZW. It's just a matter of enough of them hearing from us to make it a matter of importance to them. I feel better about the battery issue. 12 hours a day isn't the greatest, but this phone call made me feel better about the big company doing something to ensure customer satisfaction.
Plus, I have a 1500mah TP2 battery, desktop charger, and a Seidio 1700mah coming to hold us over till a software update or 2150 battery comes.
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