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Eris automatically scrolling to left

My 1st Eris did this all the time not just when charging. Now my 2nd replacement does it even worse. Ive got another Eris coming in the mail tomorrow so we will see.


Luke
 
Ok I have to chime in on this. There is a fundamental flaw that most phone users forget and that is the computer like complexity of mobile devices. Smart phones run a scaled version of an OS and thus run a mobile CPU/chipset. It's not uncommon to have a bad wafer (that large thin board that some might have seen which can hold thousands of cpus) produce a bad run of chips, which is definitely, where quality control needs to be in. To say that it is hardware is too vague and too generic.

The phone as a whole is hardware and every little piece therein. In this case as it is with any computer technology chipsets (or IC's) they are incapable of doing anything (holding a current/voltage aside) without instruction from software (i.e. source or programming code). Matter of fact they are designed on purpose to accept written instructions. Without ANY kind of written code, smart phones would give you a blank stare. So what makes ANY of you think it is a hardware issue? HTC hasn't released an official press release of a bad batch of wafers nor have they gone on record to say as much. Because Verizon reps say so?!! Please about all they know how to do is turn the damn things on.

Everyone that I know who has this phone has had this issue AFTER the recent update. My years of building PCs with various OS platforms, my BS in IT and my knowledge in C tell me that this is NOT a pre-existing hardware issue but more adequately a compounded issue of “buggy” source code in the update (as replete as every single forum I have been too of users who updated) triggered by poorly manufactured peripherals . Yes a car charger is a peripheral and NOT part of the phones hardware and most of the time produced by a third party vendor NOT from the phone maker, which could surge a higher then normal voltage causing it to damage the chipset and fragment source code. Every phone has that potential if both pieces are not properly grounded. It is by safe practice alone, I never turn the car on with the phone already plugged in. I wait until after I start it.

Many of you have had this phone since its release to the market and if it were truly hardware as a result of poor manufacturing it would be much larger in scale, much more widespread and have come out sooner (i.e. apples Iphone 4 issue). Yet it is only now happening after a source code update…Hmmmm
 
maxhdrm said:
*words*
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I figure it is a hardware problem because of my experience. When mine started doing it, it only did it if a USB cord or charger was plugged in to it (note, it didn't have to be plugged into anything, just the cord needs to be in the port) and if you moved the phone. After awhile, the the down and left directions stopped working, and the phone would consistently move left. However, jiggling the USB cord while it was in the port would get those directions to work and stop scrolling. If it was a bug because of the update, it wouldn't have started doing it for me in 1.5.

I will not discredit the bad peripherals argument though, because it most likely aggravates the condition, if not being the cause itself.
 
It is a definately a hardware problem. ive had to replace my eris 2 times because the trackball broke. the first time was 2 weeks after i got it, my trackball was scrolling left. I got a brand new phone. The second time the trackball refused to scroll down so they gave me a replacement.
 
This problem started happening on my wife's Eris shortly after the last update. The phone would also freeze and developed problems with Sense, which would have to be force-closed. She got the phone in February and didn't have any problems until this last update. Just received refurb #1, hoping this issue doesn't start with this phone...
 
In my experience and research.isnt it cuz of how close the trackball is to the usb port? Only scrolls left wen plugged in or pushed down below trackball..only issue wit my eris.:)
 
xketchupx said:
In my experience and research.isnt it cuz of how close the trackball is to the usb port? Only scrolls left wen plugged in or pushed down below trackball..only issue wit my eris.:)
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No it isn't only when the phone is plugged in, my old one did it even when it wasn't plugged in.
I got my first refurb today, I'm hoping I don't run into the same issue.
 
I have the same issue on my phone. My question is, I don't have insurance on my phone, mainly because Verizon insurance doesn't cover much. The phone is less than a year old which would put it under factory warranty. Will I be able to get a replacement without insurance? Or should I add it online and then go to the VZW store in a few days?
 
mvannostran said:
I have the same issue on my phone. My question is, I don't have insurance on my phone, mainly because Verizon insurance doesn't cover much. The phone is less than a year old which would put it under factory warranty. Will I be able to get a replacement without insurance? Or should I add it online and then go to the VZW store in a few days?
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Yep, as long as it's still under HTC's warranty they will send you a new phone.
Just call tech support and explain to them whats wrong.
 
I had the same problem too. If I pulled ever-so-slightly on the charger to the right, it would stop. I took it to VZW and they gave me a refurb and haven't had a problem since.
 
I had this problem too and a replacement phone should be here today... hoping it fixes it and I don't have this prob again.
 
My eris just started doing this last night. Had anyone tried just to totally remove the trackball assembly from the phone?

It is 100% hardware. I would get a clnr replacement but my phone is rooted and I don't feel like dealing with re doing rout and all of that jazz.
 
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