Eris & Exchange mail issue

[bweave]

I have an interesting situation - when using my Exchange mail, by holding my finger on the email, the pop up menu gives the option to 'move to'. Love that option - however, not all of my folders from Exchange are appearing.

I have folders nested within the same sub folder - some appear and some do not.

Does anyone have any idea how to resolve this? Ideally I would love to control which folders appear on the Eris 'move to' function to eliminate a lot of the folders that I do not want to see....

Thanks for any help!

 

[ErisDroid?]

I noticed the same thing, It's only the folders in your in-box. If you move your mail somewhere else, like archive folders they don't show up.

 

[bweave]

For my exchange mailbox, it shows some but not all of the folders. By that I mean that one folder will appear but the next folder in order will not...

 

[ErisDroid?]

HUH?? Sorry, that's strange. I know this doesn't help but I haven't had any issues with exchange. If this is a work e-mail does your IT department know that you have this on your phone? Maybe it's a setting on their side.

 

[trevgriff]

I noticed the same thing, It's only the folders in your in-box. If you move your mail somewhere else, like archive folders they don't show up.

Have you triesd a manual refresh when you are viewing those folders? I've noticed that my folders need a manual refresh to update.

 

[bweave]

I went to the step of removing my exchange account from my phone and then reinstalling it. That didn't work.

Then I removed my email profile on my computer and removed the exchange account from my phone, without success.

Here is an example of how my folders might be laid out;

Inbox
- apple
- banana
- cherry
- capable
- michigan


In this example, the box capable is missing from the Eris but the others are there. This happens with two important mailboxes out of 10.

Really annoying...

 

[bweave]

If anyone else experiences this problem, I found a workaround by creating folders for the same data as the folders being skipped, using a different name. The Eris finds the new folders find but still not the old....

Doesn't make sense but it works - thanks to all who looked and helped...