Help EU Warranty question

[sherlock5545]

So, I've got a question to ask. This post isn't about my S3 (luckily).

My friend had an S3 and it was water damaged. He sent it back to Samsung to claim for warranty, but they returned it saying they don't cover damages caused by water. Now, when he got his (unfixed) S3 back, he noticed the bezel was chipped. Although the phone's still dead, he contacted Samsung's customer service and complained. His "reasoning" was that although the phone didn't work, it still had a "resale" value. Samsung agreed to investigate the matter and hence he sent the phone back to them.

To my surprise, they returned the phone completely fixed (new bezel) and fully functioning. The paper that came with it stated that they do not fix water damages. So how come they fixed it?

My concern now is whether his warranty is void or not? Any ideas?

At least he got his phone working

 

[funkylogik]

Wow that was pretty lucky gettin it fixed like that!
Tell him not to look a gift horse in the mouth lol
As for the warranty.. did they definately fix the phone or replace it?
Most phones have indicator things under the battery cover that change colour when they get wet. Not sure if or where they are on the s3.
If theyve replaced the phone or the whole back part then id guess if anythin else goes wrong, he could just return it and theyl see no signs of water damage :thumbup:

 

[sherlock5545]

Yeah the water damage sticker (before the fix) changed colour (so it was definitely water). Now it's back to normal, so they probably replaced something. The phone is the same, because it was running Omega, therefore rooted, and all the apps, etc. were still there. I think they replaced the screen.

Still, good luck he has I'd say lol

 

[funkylogik]

Lmao so not only was it water damaged, it was rooted! So cool to hear a good return story mate