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Help Evo V errors?

xthedakmanx

xthedakmanx

Android Expert
So I keep getting this error. It's not constant, but seems to be happening only on 3g. I called support and they said it was an app giving me the error, but... Idk.


Any ideas?
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Lol with a 4000mAh battery, I don't need JD. I actually updated my profile earlier but I have no idea what it does.
 
Got that once in a blue moon (first error). It's a virgin mobile service thing nothing really to do with the phone. Hopefully they push out some PRL updates or profile updates to fix it.
 
jmz said:
using juicedefender?
Click to expand...
nope
jmz said:
or maybe?

[SOLVED]SMS Error - Radio Interface Resource Shortage - xda-developers
Click to expand...

I actually called VM and they said it was an "app issue" and that the error message was from an "app that I had installed"...which sounds bs >_>

He told me to just reset the phone. Even gave me my msl number (which was a surprise).
The steps were: ##786#, hit menu at the top right, hit reset, and my msl was the password. (In case anyone was wondering)

Still having the issue lol. It's not like, all the time, but.....still


***EDIT***

If anyone is having this problem and wants to the ##786# method, but doesn't have their MSL code, download https://play.google.com/store/apps/details?id=com.esccode.msl and run it on your phone to get your MSL code(make sure you have root). I
 
I've gotten the first error a few times, but it seems to do nothing to my service in terms of signal, calls, texting, etc. I've been curious on what it actually means...
 
I've called bout it 3 times. They refreshed me, led me through a factory reset (which I had to fudge my way through since I'm using 4ext). The final call they told me to get a replacement phone from Radio Shack, but I'm convinced that won't fix it so I'm not going to bother. There's a post on xda about flashing a different radio to fix it but I'm not sure if that's had any success.

There was a number I found on google a while back to directly reach the highest level of VM tech support, but I can't find it anymore.
 
I have been getting that issue as well when I'm using / sending text messages. I just did a PRL update and it said my PRL has been updated so I'll let you know if I get that error again.

~Novak
 
Found the phone numbers for executive support. I'll be calling tomorrow.


Virgin Mobile - Executive Resolution Team

We'll start out slow...

855-250-5271

877-600-8065

CSR Retention Department(s) 24/7 - 365

Now, those are easily found around the web and since they've been heavily abused are finicky - at best. Sometimes they'll be disconnected, other times they'll re-route you to the regular, incompetent, script addled CSRs that can do nothing but throw 40min kick backs at you. Every now and then those two numbers can produce results but it'll be luck that you might get the retention department.

Alright so let's move up a level...

877-291-5717

Executive Resolution/Escalation Team Call Center -- Mon - Fri: 7am - 4pm CST

This is the actual Executive Resolution Team Call Centers number. The phone will be immediately answered and the operator will ask which representative they can transfer you to. Don't panic that you don't have one just explain this number has been given to you by another CSR to speak with a Executive Resolution/Escalation Member - they'll take your info and transfer you to a ERT.

NOTE: I can say don't abuse the previous number or the next two I'm about to give you but I know it won't do any good. But know this; if the previous or next two numbers are your FIRST call, first e-mail, tweet, facebook post - whatever - line of communication company they will dump you back into the regular CSR pool. You don't need to cause a scene carpet bombing their CS departments before hand but it'd be best for your account to be annotated before using these first.

Alright let's move on...

817-698-2096

Advanced Executive Resolution Technician -- Preston: Mon - Fri: 7am - 4pmCST

This is a direct line to Preston. These are the techs to the Executive Resolution Team, these folks don't read from scripts. They write the scripts. This one's tricky because this tech is routed from ERTs they don't make change to your account on anything but a technical level.

And finally. Saved the best one for last so if you've read this far, here you go.

817-215-3658
Marco.A.Medina@sprint.com

Executive Resolution Team Manager: Mon - Fri: 9am - 5pm CST

This rep can do ANYTHING to your account, he handles the highest level complaints that fall under the Sprint umbrella. My problem was monetary and technical, to put it simply my account from top to bottom was a complete clusterf*ck that no one after dozens upon dozen of correspondence(phone, letter, e-mail, facebook and twitter). After finally carpet bombing any and all Virgin(whether mobile, in the UK, media or travel) executives I got a call and e-mail from Marco. 24hrs later everything was fixed. He had to look into it, he had to review my account but he wasn't staling - he was simply making sure everything was right. It was.

There you go, hope they help and if you abuse these numbers for BS reasons I hope your phone explodes in your face.
 
I've been unable to send or receive texts from outside of the virgin network. On occasion that error pops up while attempting to do so. I've been through 6 different tech reps to no avail. They've "reset" my service several times claiming that it is now fixed. I may have to try those numbers if I get another text back saying they reset my service case closed. Besides that My signal bars fluctuate rapidly but I don't experience any service degradation because of this, just odd.
 
I had this problem. It happens to only be triggered whenever I send a text from the STOCK messaging app. GO SMS does not cause this error to pop up. The issue appears to only occur in an area where there is very low signal. If you try to send texts from a very low signal area, this error commonly pops up, and appears to be linked to the STOCK messaging app only. No resets or battery pulls have ever fixed this issue for me, but you can at least stop seeing it if you switch to another SMS app. Hope this helps some people.
 
When I received the network shortage error last night I looked in settings a bit before rebooting. In settings>about phone>network I noticed that operator name normal and my signal dbm was showing 120 dbm. Under normal conditions where I was it would be about 77-85dbm. I looked around some more and came back, carrier name was blank and signal was 0dbm. Toggling airplane mode would not fix it, but as reported previously rebooting will. This problem may be related to the fluctuating signal others are reporting.

Maybe the radio needs an update from htc? I thought about flashing an older version of the radio.img from sprint's evo 3d but I'm not experienced enough to mess with it without a tutorial.
 
got this message as well last week - it went away on its own but I'll be monitoring this thread for a fix - for me I couldn't do anything - call or txt or web.
 
Got this message 6 times today. Haven't had it in the past 10 days I've had the phone.

I use gosms so it is not only connected to the stock messaging app.
 
I exchanged my phone today, same issue occurred. Called the first level of support I posted earlier. The guy said they've had a lot of calls about this. He checked my account and said I'm not getting all the services I should and he'll escalate it to the next level cause it's not something he can fix. He said he wasn't sure correcting my missing services will even fix it, but it's the 1st step. Wonderful.
 
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