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Help Evo will not send or receive MMS

T

TwinnieMama

Lurker
I am unable to find an answer to my issue anywhere. I cannot send or receive picture mail. This happened to me one other time before; I called Sprint and was told to hard reset my phone. I won't do that again, because I honestly feel that was just the easy way out. There has to be some way to fix it. That being said, I have taken out the battery, let it stay out for a good 20 min. before rebooting. I updated my profile and PRL and I cleared the data in the messaging app. I disabled WiFi and they won't come through using 3G either. I even uninstalled handcent and the problem persists with the stock app. Absolutely none of the above has fixed this issue. I send and receive picture texts daily, so I would really love to have this running again! I have sent myself a photo and it did not go through. I keep getting "generic network failure".
I also noticed there is nothing set under any of the connection settings. Should there be something there?
Thank you in advance for any help you can offer me!
ps- I am not rooted.
 
TwinnieMama said:
I am unable to find an answer to my issue anywhere. I cannot send or receive picture mail. This happened to me one other time before; I called Sprint and was told to hard reset my phone. I won't do that again, because I honestly feel that was just the easy way out. There has to be some way to fix it. That being said, I have taken out the battery, let it stay out for a good 20 min. before rebooting. I updated my profile and PRL and I cleared the data in the messaging app. I disabled WiFi and they won't come through using 3G either. I even uninstalled handcent and the problem persists with the stock app. Absolutely none of the above has fixed this issue. I send and receive picture texts daily, so I would really love to have this running again! I have sent myself a photo and it did not go through. I keep getting "generic network failure".
I also noticed there is nothing set under any of the connection settings. Should there be something there?
Thank you in advance for any help you can offer me!
ps- I am not rooted.
Click to expand...

how good is your 3g signal? do you have data but can't send messages? i'm not sure that it will help but you can try this: http://androidforums.com/evo-4g-tips-tricks/280082-major-solution-fix-your-slow-3g-speeds-evo4g.html. other then that i would take it back to sprint.
 
What txt program are you using??? I had Handscent, mms (picures) worked for a while then quit. tried gosms pro same thing...(picures would sent for a while) then quit again. during this time I could send regular text messages ok with both programs. and I could send mms (pictures) with the stock txt program. I am at a loss about this. I am now trying chomp and have no problems, but it has only been few days. has happened on both phones evo 4g and evo shift. so far no help

i do not get a general network failure, just picture does not sebd
 
I have the same issue.
Text only works fine.
Generic Network failure when sending pic.
I called Sprint
We went through a few steps. Including removing the battery and re-booting.
(Not Hard Reset) Worked great for about 16 hrs.
Now won't work again. Very frustrating.
That's all the info I got.
 
My Evo is rooted, but I am having the same "generic network failure". I would love to get this fixed. Love my phone, but really thinking hard about upgrading to something else soon.
 
10acboy said:
My Evo is rooted, but I am having the same "generic network failure". I would love to get this fixed. Love my phone, but really thinking hard about upgrading to something else soon.
Click to expand...

What messaging app are you using? Do you have a good data connection or wifi when sending?
 
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