Exchange Active Sync troubleshooting

[LarsLin]

Hi,

What is the easiest way to troubleshoot the Exchange Active Sync configuration on a HTC Desire? I cannot get it to work though I am using all the settings that our IT department has given me.

The setup keeps saying, check your Exchange account settings. I am not even able to connect to the mail server. I am using Wi-Fi and I have a network connection so there is no problem with that part. Can I get a trace or similar that shows if there is the credentials that are not working or what is the causing the problem?

Thanks in advance!
Best regards
Lars

 

[Desire1]

Hi,

Depending on your mail server it needs to be told to allow unsupported devices. I had the same problem also with a desire. Also new to these threads but I found the answer somewhere on these forums or via google.A line needs to be added to the server system to allow unsupported devices. Do a search and forward it to your IT department. They have to reset the server afterwards but then works.

Cheers.