Help exchange e-mail issues

[klz]

I am trying to set up an exchange E-mail account on my ZTE Warp from Boost but I can not get it to work. I have had our computer people check my account at work to make sure it is set up correctly on their end and I have been able to set up an exchange account on one of my friends (AT&T) phones just to make sure I have the right information. So I know I have the correct settings just can't make it work on this phone. Has anyone else experienced this problem? What did you do to correct the problem?

Thanks

 

[godraw]

I used the info within the online manual, pg 57. Went off without a hitch.

Not that you haven't already but I might suggest double-checking your config again.

Setting Up a Microsoft Exchange Email

You can use the Email application to access to your Outlook Exchange server via your phone.

1. When you open Email for the first time, enter your email address (your Outlook work email address) and
password. Then tap Next.

2. Select Exchange as the type of your account and then tap Next.

3. Enter a Domain\Username, password and Exchange Server information, set SSL options, then tap Next.

4. Once the account is activated, configure the account settings (Email check frequency, Amount to
synchronize) and other account options, then tap Next.

5. Give a name for this new account (optional) and tap Done.

NOTE: You can set up multiple Microsoft Exchange email accounts on your phone.

 

[godraw]

Oh! Welcome to the forum klz.

 

[klz]

Thanks for the welcome. I just have to ask, are you also on the boost network? I have tried all of the settings and suggestions that work provides me with on my warp and on my wife's prevail and it won't work on either phone. I am starting to think that exchange isn't enabled on my warp even though it is an option under E-mail.

 

[godraw]

Sorry it took so long to get back to this.

I was looking for a graphical way to show the interface and how/where the pertinent parameters get entered. Where you don't know me and likewise I don't know you, discussing your company's server settings, your log-in info, and any possible errors out in public or private via PM opens up a possible can of worms.

Take a look at the below page and if you still have a problem I'd suggest bribing one of the IT folks to sit down with you (edit: with them physically) over the phone and let them see what might be at fault. I can easily see that as a more viable option than calling Boost's Support number and dealing with the language barrier Boost choose to erect when choosing off-shore Customer Support

Found a great one at:
m930-(Sprint) Email my samsung

 

[godraw]

Oh!

At step 3 choose Manual Setup. Otherwise the app will attempt to set/self-configure the options itself which may or may not be correct.