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Help Facebook can't connect?

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besiderself

Newbie
I can't find this as a known problem. The Verizon people said it was a Facebook problem...which is fine--if Facebook doesn't like the Ultra, I'll take it back and get a phone FB DOES like.

All I get is "can't connect, tap to retry". No matter if I'm on wifi or data. It was working fine out of the box, then the next morning I started getting this message, and haven't been able to connect again. My PC connects to FB fine, and my facebook works normally there.

Any help?

besiderself
 
besiderself said:
I can't find this as a known problem. The Verizon people said it was a Facebook problem...which is fine--if Facebook doesn't like the Ultra, I'll take it back and get a phone FB DOES like.
Click to expand...

I have a Droid Maxx, which is the same phone (just with a bigger battery), and I use the Facebook app daily. It works fine on our phones. No need to return the phone for that reason. ;)

All I get is "can't connect, tap to retry". No matter if I'm on wifi or data. It was working fine out of the box, then the next morning I started getting this message, and haven't been able to connect again. My PC connects to FB fine, and my facebook works normally there.

Any help?
Click to expand...

You can try one of two things:

- from home, settings / apps. Find the Facebook app in the Downloaded list. Tap it and tap "clear data". Go into Facebook - it should ask you to log in again - and see if it's now working.

- maybe easier - uninstall and reinstall the Facebook app from the Play Store. Again, it should ask you to log in again. See if that helps.

Let us know if one of those ideas worked for you.
 
My Facebook was working fine last night...I get up this morning and it won't load any newsfeed or threads. I tried to connect via data, then our Wi-fi. I cleared the caches, Uninstalled Facebook, rebooted my phone and re-installed Facebook and it still doesn't work....all of my other phone features are working.....I'm leaving screen shots to try to help get a resolution.
 

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I've dug deep and found that Android phones are globally affected.....but here's my thing. I have 2 Samsung devices (Tablet and phone). Both Android. Tablet works, phone doesn't. Makes no sense.
 
Same problem here. Two HTC phone's in the house only one with this Facebook problem..Facebook working everywhere else in the house.
Screenshot_2015-04-08-17-08-40.png
 
This might be a problem with Facebook's recent app update. It think its a server connection problem with the app. Facebook is aware of this problem and I think they will be fixing it.
You guys should try to roll back to the previous app before the update and see how that works. Just go to the app manager and uninstall updates.
 
I have tried everything without success - so every morning I go into App. Manager delete data - reopen App. and resign in the quickest way I have found. Have sent info to Facebook some while ago thinking may be there problem but still the same.
 
I just bypassed Facebook app, quickly tapped Google Chrome app, then log onto facebook....it's set up just like the app (not a Web page) with recent posts.this will work until Facebook fix this sh*t.
 
Kris Rifkin said:
I've dug deep and found that Android phones are globally affected.....but here's my thing. I have 2 Samsung devices (Tablet and phone). Both Android. Tablet works, phone doesn't. Makes no sense.
Click to expand...
Go to your phone settings data usage find Facebook app tab and scroll down unchecked restrictions background data it's work 100%
 
DavRob36 said:
I have tried everything without success - so every morning I go into App. Manager delete data - reopen App. and resign in the quickest way I have found. Have sent info to Facebook some while ago thinking may be there problem but still the same.
Click to expand...
besiderself said:
I can't find this as a known problem. The Verizon people said it was a Facebook problem...which is fine--if Facebook doesn't like the Ultra, I'll take it back and get a phone FB DOES like.

All I get is "can't connect, tap to retry". No matter if I'm on wifi or data. It was working fine out of the box, then the next morning I started getting this message, and haven't been able to connect again. My PC connects to FB fine, and my facebook works normally there.

Any help?

besiderself
Click to expand...

Go to your phone settings data usage find Facebook app tab and scroll down unchecked restrictions background data it's work 100%
 
I downloaded "folio" as an alternative. Still works as a separate FB app - but it's really annoying with the messages that I'm getting.

Hurry up Facebook and fix your app!
 
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