Help Factory Reset and Update

[andysom25]

I did a factory reset and wiped sd card all to try and get the new update to work although what happens is it begins to install only to freeze and give me the android figure with hazard sign, what do I need to do to get this frekin update?
Any help would be greatly appreciated, I'm a bit nooby so simple is best

 

[netizenmt]

If you rooted, you don't need to do anything else, because it's not going to install. Just reboot and go about your business. If you didn't root, well, call Verizon Customer Support because there is an issue.

 

[GRZLA]

If you rooted, you don't need to do anything else, because it's not going to install. Just reboot and go about your business. If you didn't root, well, call Verizon Customer Support because there is an issue.

She needs to flash back to stock. From the sound of it she has a custom recovery which is rejecting the update.