Jay just called me back. Said he can't get phone out today.
BUT, he could get it out tomorrow for Saturday delivery at no special cost to me for weekend delivery.
BUT, I would have to pay for the phone and be reimbursed.

I nearly fell out of my chair. He put me on hold for about 10 seconds and apologized saying the claim will take care of the cost of the replacement phone.

I told him he almost gave me a heart attack. He apologized again.
I asked to speak with his supervisor and told her that I wanted to sing Jay's praises. I told her a brief summary of my woes and she thanked me for taking the time to speak with her. She also apologized for my troubles and hoped that I enjoy my new phone.
So, I will let ya'll know if I receive my phone on Saturday. I may sit outside all day watching for the FedEx truck in case he tries to deliver it to a neighbor again.