I am a senior citizen,this is the first smartphone a Samsung Galaxy Reverb,there is a huge market out here for proper help.By that I mean we don't even know what questions to ask.We need step by step info. and I would really like to be able to make a list of questions as they come,telephone someone who is close [local] and pay them to walk you thru on telehpone?Tech support of this kind does not exist that I am aware of.What exist now is too slow,ineffectative for for millions of people.Example:I don't what wifi is,I call my person without the bs of waiting,pushing numbers,etc,not understanding their accent,and without searching web for hours.At our age time is at a preimium.Live chat is not practical for us.

