I had my first problem with the Inspire yesterday. I went to open GMail, and it kind of froze up on me. Instead of the mail coming up, the picture of the person who last called me came up. I powered it off and back on a couple times, and it would not fix it. I am sitting there thinking to myself, please let this phone be OK. I came from blackberry, and I absolutley love how much more this phone can do. I am in love with Swiftkey, the camera, the apps, ect. I have insurance, but I was still thinking, I hope I don't have to get a new phone because it did take a long time to get the phone exactly how I wanted it. I just didn't want to have to do all that again. So you know what I thought of? I bet it needs a battery pull. All those years of pulling the battery on blackberry finally paid off. But I could not get the damn thing off. So I drove to the ATT store, wait in line for 20 minutes, and tell them what is going on. The girl says, you probably need a battery pull. I said I knew you would say that, but I can't get the thing off. She pulls out a straight razor to get in that small opening. Same thing the guy did the day I bought it. I just think it's strange that you need a freaking razor to get the battery door off. I wonder if they had some sort of training session and they were taught that. Anyway, the battery pull did the job. Gmail is fixed and I couldn't be happier.