snowmonkey73
Newbie
Hi, hope someone can help because I am baffled.
Background info, I am in France on the network SFR, and we have excellent 4G signal in our area.
My wife bought a reconditioned Galxay S9 which is like new. And it functions pretty much as it should except for the fact it doesn't connect to 4G when out and about. I first discovered this because she wasn't receiving MMS messages and then it became apparent that she only had "E" internet via mobile data.
I searched google which came up with a few solutions, but they all involve going into a menu which this phone doesn't have. For example;
Open Settings app.
Tap Connections.
Tap Mobile networks.
Tap Network Mode.
Select the fastest available mode (LTE or 4G).
Restart the phone and check for the problem.
Great! Except when I tap on "Mobile networks", the only two options are "Roaming settings" and "Access Point Names".
So I tried a factory reset but that made no different.
I feel that the fact that a lot of options are missing in the "Connections/Mobile networks" menu might be a clue as to why I can't connect to 4G. But I haven't got any further.
Is there anything obvious I am missing? I have searched for hidden menu items etc but not come up with anything. Hope someone can help as this is driving me mad!
Thanks in advance...
Background info, I am in France on the network SFR, and we have excellent 4G signal in our area.
My wife bought a reconditioned Galxay S9 which is like new. And it functions pretty much as it should except for the fact it doesn't connect to 4G when out and about. I first discovered this because she wasn't receiving MMS messages and then it became apparent that she only had "E" internet via mobile data.
I searched google which came up with a few solutions, but they all involve going into a menu which this phone doesn't have. For example;
Open Settings app.
Tap Connections.
Tap Mobile networks.
Tap Network Mode.
Select the fastest available mode (LTE or 4G).
Restart the phone and check for the problem.
Great! Except when I tap on "Mobile networks", the only two options are "Roaming settings" and "Access Point Names".
So I tried a factory reset but that made no different.
I feel that the fact that a lot of options are missing in the "Connections/Mobile networks" menu might be a clue as to why I can't connect to 4G. But I haven't got any further.
Is there anything obvious I am missing? I have searched for hidden menu items etc but not come up with anything. Hope someone can help as this is driving me mad!
Thanks in advance...