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Help Galaxy won't turn on

Hi, my tab went dead and I did the hard reset. Now, it is showing that android robot and it says Downloading, do not turn off gadget. How long does this take?
On the top left hand corner, it says waiting USB cable......what does all these mean? Is it rebooting???? This ab is a birthday present from hubby and so I really hope it is still working. I have only used it since Oct'11 :(
 
kamom said:
Hi, my tab went dead and I did the hard reset. Now, it is showing that android robot and it says Downloading, do not turn off gadget. How long does this take?
On the top left hand corner, it says waiting USB cable......what does all these mean? Is it rebooting???? This ab is a birthday present from hubby and so I really hope it is still working. I have only used it since Oct'11 :(
Click to expand...
If your Tab is still not booting up, switch it off and this time put it in 'Recovery Mode'.
Hold the volume Up button and also hold the Power button turn on the Tab, a screen will pop up and ask you a question and you will be in the recovery mode.

Next look at the list of small written options and choose to reset your Tab again or whichever is relevant to getting your device back up and running.
If it doesn't go right the first time you can do this procedure again choosing a different option.
 
Beards said:
If your Tab is still not booting up, switch it off and this time put it in 'Recovery Mode'.
Hold the volume Up button and also hold the Power button turn on the Tab, a screen will pop up and ask you a question and you will be in the recovery mode.

Next look at the list of small written options and choose to reset your Tab again or whichever is relevant to getting your device back up and running.
If it doesn't go right the first time you can do this procedure again choosing a different option.
Click to expand...

Nothing is happening...just a black screen :eek::(
 
kamom said:
Nothing is happening...just a black screen :eek::(
Click to expand...
If you can not even drop into Recovery Mode you have a serious issue.
Recovery mode bypasses the start up procedure and you should be able to access it.

Confirm you are doing the procedure correctly:-
Hold the Volume Up and then whilst still holding the Volume Up button press and hold the Power button.
Don't let go of any of the buttons until you see a small icon and notice informing you you are in Recovery Mode.

If this is not happening you have what is known as a 'Bricked' device and the only option left here is to contact your nearest Samsung Service Centre.
These centre's are populated very well so you shouldn't have any issues in finding a local centre.
What you must do is give them a call then pop over with the Tab.
They will then try to rectify the damage.
Provided the device is still within it's warranty period you will get this done under warranty with no cost.
 
:( nothing is happening....(sob, sob) I think the Tab is dead. My hubby bought the Tab from Singapore and we are now at Shanghai, do you think they can fix it or I have to wait till I return to Singapore?
 
They may be able to fix it but it may not be covered by warranty as it is outside of where it was purchased from.
If I were you I would call them anyway, just to see what they say.
 
Can't even turn on my galaxy europa?! Please help!!
Ok well it's probs due to the fact i dropped it in the the bath bout a week ago, it was only in there like 2secs, i took the battery, sim etc out & dried the whole phone out in a bowl of dry rice in the airing cuboard overnight, when i turned it back on i got the 'emergency download ARM9 mode' i managed to get out of that eventually after it was stuck in 'safe mode' for a while i read up how to fix it on here somewhere & it was all back to normal except my spotify wasn't playing music properly it literally sounded like a scratched cd i uninstalled it tho & it came right again. So as of yesterday my phone was back to normal & doing all the right things except my hang up/power button was dodgy but then somehow it just switched itself off all together & now WON'T EVEN SWITCH ON! i've plugged in to charge & i still get the screen with the battery showing it charging, the battery is now full yet when the charger is not plugged in i get NOTHING it doesn't even light up! i had this phone 1day when i dropped it in the bath & i know phone's aren't covered from water damage and i'm on contract with 3, please, please help me!! is it fried or have i got some hope :stupido3:
 
mainey19 said:
Can't even turn on my galaxy europa?! Please help!!
Ok well it's probs due to the fact i dropped it in the the bath bout a week ago, it was only in there like 2secs, i took the battery, sim etc out & dried the whole phone out in a bowl of dry rice in the airing cuboard overnight, when i turned it back on i got the 'emergency download ARM9 mode' i managed to get out of that eventually after it was stuck in 'safe mode' for a while i read up how to fix it on here somewhere & it was all back to normal except my spotify wasn't playing music properly it literally sounded like a scratched cd i uninstalled it tho & it came right again. So as of yesterday my phone was back to normal & doing all the right things except my hang up/power button was dodgy but then somehow it just switched itself off all together & now WON'T EVEN SWITCH ON! i've plugged in to charge & i still get the screen with the battery showing it charging, the battery is now full yet when the charger is not plugged in i get NOTHING it doesn't even light up! i had this phone 1day when i dropped it in the bath & i know phone's aren't covered from water damage and i'm on contract with 3, please, please help me!! is it fried or have i got some hope :stupido3:
Click to expand...
The fact you got it working again initially would say there is no problem but that could have been a disaster waiting to happen.
Whilst using the device, heat from the battery, graphics and processor chips may have caused condensation to build up in the phone.
If that is the case you may have shortened out a terminal for the graphics or boot up sequence.

First question ~ Can you get into 'Recovery Mode'?
If you can, see if you can boot up the phone that way.

Second question ~ whilst the phone is off and you are trying to power it back up again do any of the soft button lights at the bottom of the phone come on?
If not that is a clear indication you are not getting any and I do mean ANY power to start the phone.
If that is the case I am very sorry but you are doomed.
Your only course of action would then be to contact either a Samsung Service Centre (of which there are many locally to wherever you are near towns and cities) or your phone provider.
 
no i can't/not sure how to get into recovery mode and your right about the condensation i could see it on the screen although it was working fine! and nope i cant get any buttons to light up either... am i doomed then? the only time the phone gets any life is when it's charging and it just shows the battery :( thanks for trying to help tho!
 
mainey19 said:
no i can't/not sure how to get into recovery mode and your right about the condensation i could see it on the screen although it was working fine! and nope i cant get any buttons to light up either... am i doomed then? the only time the phone gets any life is when it's charging and it just shows the battery :( thanks for trying to help tho!
Click to expand...
To get into Recovery mode look above... I mention it quite a few times (I've been dishing out fixes that many times it should be there).

Anyway, here's what you can try doing first.....
Take off the back of the phone and remove anything that is not screwed down (battery, memory card, Phone card, etc. etc.
Next, get hold of some Rice and pour it into a bowl big enough to take your phone and then place your phone in the bowl ensuring the phone is TOTALLY submerged.
Now leave the phone for a couple of days.......... What should happen is Rice is excellent at absorbing moisture.

Now, after 48hrs remove the phone from the rice and blow hard to remove any dust that may have accumulated from the moisture drying out and reinsert all the parts again and see if you can get the phone to start back up again.
If Yes, then job done, it was moisture and drying it out fixed it.
If No, then your only course of action is returning it to one of the two I mentioned above.

btw... please leave a Thank You if you feel my comments deserve it.
All Thank You items that are given are converted into a Charitable Donation.
Thanks.
 
Thank you Thank you Thank you!!! I was about to freak out when mine did this and your suggestion worked! :adore:

Beards said:
Amy,
What you need to do is press and hold the power button whilst at the same time touching the screen (you may have to wait up to 30 seconds as it clears the system).
You will then notice the battery indicator pops up.
The Tablet will then reboot .
Everything goes back to normal.

If that fails to work ~ Connect the power cable and repeat the above steps.
Click to expand...
 
Many thanks to Beards for the help. Worked like a charm on my 3-mo old Galaxy Tab 8.9, but I wonder what caused the blackout in the first place. It's running Android 3.2. Cheers!
 
boatbum said:
Many thanks to Beards for the help. Worked like a charm on my 3-mo old Galaxy Tab 8.9, but I wonder what caused the blackout in the first place. It's running Android 3.2. Cheers!
Click to expand...
No problem... as always I am simply pleased you once again have a working Tablet.
The problem is all down to the device putting itself into a deep sleep mode that under normal operation can not be woken ~ hence the little 'trick' into reactivating the operating system.

Samsung thought they had the problem cured a long while back but it still continue's to surface now and again... As usual it is left to us to find solutions.
 
we have over 300 of these tablets in use, rooted and running a custom app.
sent 5 back for repair for not powering on before finding this forum and Beard's solution. Have another 5 and the fix worked on 2. The other 3 still need to be sent back to Samsung.
 
spifkeen said:
we have over 300 of these tablets in use, rooted and running a custom app.
sent 5 back for repair for not powering on before finding this forum and Beard's solution. Have another 5 and the fix worked on 2. The other 3 still need to be sent back to Samsung.
Click to expand...

Well I am very pleased you found this topic spifkeen.
I don't like to see any device sent back so 2 out of 5 saved from returns is not a bad percentage but it just shows as in your case 40% of machines did not require going back. Apply those maths to the hundreds that get sent back and it's soon evident there's an awful lot of Tablets going back that didn't need it... had Samsung sorted this issue out in the first place.
 
Beard! I need some help.
I can't turn on my Galaxy Tab P1000! It stuck at the logo page and kept buzzing.
I have hold the power button and the up volume button, set it as factory set and rebooted it many many times. Nothing good happened.

I tried the way you said, still the same.
The battery is fine, get recharged normally.
I am bit angry and worried now.
Hips of thanks
 
cuhkvanessa said:
Beard! I need some help.
I can't turn on my Galaxy Tab P1000! It stuck at the logo page and kept buzzing.
I have hold the power button and the up volume button, set it as factory set and rebooted it many many times. Nothing good happened.

I tried the way you said, still the same.
The battery is fine, get recharged normally.
I am bit angry and worried now.
Hips of thanks
Click to expand...
If you have help the power & Up button and done a factory reset then clearly you can get into recovery mode.

If my trick is not helping your issue would now point to an error in the firmware preventing the Tab from loading.

What I would now recommend is to do the following:-
1. Go to SamMobiles.com and register an account.
2. Once done go to the Firmware tab and search for your Tab.
3. Once your Tab results are shown look for the most recent firmware update and click on Download which you will find to the right of the appropriate firmware.
4. Next, click on the FlashPrograms tab and again find your appropriate Tablet. This should give you a program named Odin to use on a PC.
5. FInally click on the FlashGuide tab and download the instructions on how to use both Odin and the firmware.

Once you have these two, now by using the flashguide for guidance you will be using Odin to import the downloaded firmware into Odin.
All you then have to do is put your phone into 'Download Mode' (the same as you did for Recovery mode only press Volume Down and not Up.
With the phone in Download mode, attach it to your PC via USB cable and Odin should say the two are connected (Comm1 will light up Blue in Odin top left).
Start the firmware update and do not touch your Tablet until completion.
Once the firmware has been updated you will then be able to start the Tablet and all should then be fine again.
At that point you can safely disconnect the Tablet from the PC and USB cable.
 
Hi Beard:
I have download the Firmware, flashprogram and the guild.
I have completed the downloading of PIT file and a green pass showed on the screen.
Then the guild asks me to remove the battery, unselect Re-Partition Box and select the PDA, PHONE and CSC files.
I only have one file from the Firmware folder. I selected that one for three of the boxes.
The tab is showing downloading bar, but not moving further since it reach to about 20%.

I am still waiting. Maybe something will happen later.
 
Providing you have followed the guide to the letter and it is the guide for your Tab then it should work.
It does take a while but shouldn't leave you waiting for ages.

The best part with using Odin is if things go wrong you can try and do it again.
 
It works now!!! I can't believe I fixed it without understanding what exactly happened to it!! Thank you so much!
You are amazing!

By the way, to other people may having the same problem.
1. I downloaded the Firmware three times, because I clicked the "Flashprogam" and "flash guild" button, and input my mode number in the searching bar. It actually brought me back to all the Firmwares. What I have done later was just click on "Tablet" and "Android" and then download.
2. Maybe there is no need to download the "PDA","PHONE" and "CSC" files. I tried but I couldn't see it go much further than 20%.So I gave up, but it turned out my tablet back to work again.
3. Hips of thanks to Beards!!You are awesome!
 
cuhkvanessa said:
It works now!!! I can't believe I fixed it without understanding what exactly happened to it!! Thank you so much!
You are amazing!

By the way, to other people may having the same problem.
1. I downloaded the Firmware three times, because I clicked the "Flashprogam" and "flash guild" button, and input my mode number in the searching bar. It actually brought me back to all the Firmwares. What I have done later was just click on "Tablet" and "Android" and then download.
2. Maybe there is no need to download the "PDA","PHONE" and "CSC" files. I tried but I couldn't see it go much further than 20%.So I gave up, but it turned out my tablet back to work again.
3. Hips of thanks to Beards!!You are awesome!
Click to expand...
Pleased as punch it worked for you..... and I bet you also feel quite pleased with yourself in having completed this task.
Nice one.

Please could you leave me a Thank You vote (or two).
All Thank You votes are converted into Charitable sums.
Thanks.... and well done again.
 
Hi, Beards, thank you very much for helping me re-started my Samsung Tablet P1000.
You are way more helpful than Samsung customer Services. Shame on them!!:mad:

However, the SIM card is not recognized by the tablet. Do you have some advisers for this?

Thank you!:)
 
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