Help Getting a replacement EVO?

[Putty]

I have developed a minor crack by lower volume button and want to replace it. Do I have to call Sprint or take it to a store? Also, will they replace for this issue?

Oh, do I have to remove root to take it into a Sprint store?

 

[akazabam]

Take it to a Sprint repair center. If they can fix it, it won't cost you anything with insurance. Otherwise it's $35. If it's beyond repair (I doubt it), you have to pay the deductible (assuming you have insurance).

While they might not check if you have root (especially for physical damage), they have every right to deny you your warranty if they do find out. That's not to say that they will, but you have no reason to risk it. Unroot first, then root again later.

 

[Putty]

I do not have insurance. I also do not want to unroot first. We have like 3 SCs here..I'll take to one and if denied...i'll unroot and take to another.

 

[akazabam]

I do not have insurance. I also do not want to unroot first. We have like 3 SCs here..I'll take to one and if denied...i'll unroot and take to another.

Be careful doing something like that. I'm no expert on the subject or what they will do, but they do have the ability to mark your phone for good.

 

[Cares]

If you have a crack anywhere on the screen piece of your phone, take it to a repair center and they can replace it. Call to check if they have EVO screens available so you don't waste your time. With insurance it is free and without it will be $35.