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Goodbye i7500

What device did you get after your Galaxy i7500?

  • Total voters
    17
Before I make a complaint to O2, I'd like to check on a couple of points.

Has there been an official 1.6 update from O2 UK?
Has anyone in the UK been able to get NPS to fully work with their i7500 or even update with it?
 
There's no update to 1.6 for o2. I have been told there's an update coming, but they wouldn't say what or when so i'm not sure if there really is or they are just delaying.

All NPS is capable of is updating the phone. That said I cannot get it to update my current Galaxy, it says there's an update but then fails to download it. Thing is, I'm sure it worked in the past when I had another handset; but maybe i'm getting confused and just updated with Orion.

A week for me now since I sent my email complaint; still only the "auto response", no word from a real support person. I wonder how long it'll take. I want to complain about the complaints procedure...
 
O2 know nothing about updates, either approving them or just giving info.

They told me last week in an email that I could take my phone to a shop for the latest update, then in the following sentence told me I was already on it :rolleyes:

Had the same issue on the Nokia N78 (my phone before the i7500). Vodafone approved the latest firmware time and time again, O2 kept saying that it was forthcoming, yet a view of the O2 forums recently show people are still on the firmware the phone shipped with a couple of years ago.

Basically, O2 don't give a damn about approving firmware.

Samsung told me last week (see my email on the 1.6 thread on this board) that they are working on Android 1.6 and it would be available before long but it sounded like a bog standard 'must reply within agreed timescale' sort of reply. I doubt O2 would hurry in approving it anyway!
 
Wouldn't hurt I suppose, so please do. I think i'm going to go into the shop again, seems their complaints department have gone AWOL since you had your success. Probably o2 fired them! Ha.
 
Here it is guys! Hope it helps you out as much as it as helped me!

I am writing about my Samsung Galaxy (i7500). I have many issues with my phone. Firstly, the phone has not been supported properly by O2. There are new firmware releases for this phone which aren’t available via the normal method of updating the phone. This means faults that have been corrected do not reach customers. The software provided with the phone does not work. There are problems related to the operating system, which neither O2 customer support nor the O2 gurus have been able to solve. There are not software updates provided even though it is one of the features provided by the phone. There is more support for the iPhone compared to the i7500. It is understandable that you would provide more support to a phone series which provides more revenue, but the support for other smart phones provided by the O2 has been diminished considerably due to it. It has reached the extent that I have considered leaving O2 as Customer support has not provided me with much assistance so it has required to seek help elsewhere which I think would not happen if the proper support was originally provided. Also, emails sent to O2 customer support have not been replied to within two weeks let alone two days. Finally, my phone was only posted for sale on the O2 site for three months before being abruptly removed, is there was a reason for this. I understand that O2 has no control over the phone manufacturer. However, I feel that I am entitled to some sort of compensation for the poor support received, which is below the usual high quality provided by O2. This is highlighted by the two links provided below which show that neither your online store nor the Samsung showcase display the phone which I purchased from you, considering this phone was less than a year old and relatively young, it does not bode well for me that any evidence of its existence has already been removed.

Mobile Phone Offers from O2
Smartphone | SAMSUNG

As I understand there is nothing you can do about the phone and its update. I would like to change to a different phone, preferably free of charge. However, I do not mind paying for some of the cost within reason. Thank You.
Click to expand...
 
Thanks Yathusian, you made some points I did not mention in my last email so I will add some things when I contact them again. I think i'll try instore again as it's over a week since my last email and I've had no response. It's really a disgrace.

How are you doing with your Desire?
 
The desire is amazing. I really haven't had to come to the forums for help. As much as I am tempted to play the Cyanogen Rom on it or even the stock froyo rom on it. I am waiting for O2 again "sigh"!

Anyway, I think they take about a week or so to reply from your first email. Depending on when you sent it. I sent mine on Saturday and they replied the Thursday/Friday afterwards. Getting hold of them is hard I will admit. But once you get through you'll be laughing because they have more power to change everything compared to in-store managers and customer services.
 
My first email took two weeks to get a response :p Second one still waiting from a couple of days ago.
Cya Rastaman - cheers for your help in the past :)
 
My saga is almost over, they called me last week and said they'd replace the phone with a similarly priced model. Took them almost 3 weeks to get back to me. I just called them to arrange a phone, was given the choice of any Android phone they had pretty much, Sony X10, HTC Desire or Galaxy S. I was really torn, and call me a fool, I went for the Galaxy S. I really didn't want another Samsung after all these problems, but putting feelings aside decided it was the slightly better and newer phone (if nothing else and I decide to sell it I reckon i'd get slightly more for it than a Desire).

Thank you to everyone for their help over the last few months. I hope you all get Froyo with Drakaz's help and can end up loving your phones again. I pray I'll be happy with the new Galaxy and not regret going for the Desire instead....
 
So tell me, is it a good idea to put the stock 1.5 firmware on the phone, unroot, hide all evidence and complain about it?

I can just make a nandroid backup and restore it when I will want it, but is it worth being without a phone for a while? Did they provide you with a replacement?
 
No need. Just email them and wait for a response. Nobody has seen my phone yet. Well they did when I tried taking it back through a shop, but not via email.

They are delivering my new phone either tomorrow or next week and it'll come with a jiffy bag for me to return the old phone in my own time. So if the same happened with you, you could just wipe it and return it to 1.5 before sending it back to them. In my case I never even bothered putting anything else on it. But then who cares once you get a replacement, you can send anything back to them...
 
Hark said:
No need. Just email them and wait for a response. Nobody has seen my phone yet. Well they did when I tried taking it back through a shop, but not via email.

They are delivering my new phone either tomorrow or next week and it'll come with a jiffy bag for me to return the old phone in my own time. So if the same happened with you, you could just wipe it and return it to 1.5 before sending it back to them. In my case I never even bothered putting anything else on it. But then who cares once you get a replacement, you can send anything back to them...
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Man I hate you ;)
They're totally stonewalling me, and won't even begin to engage with my multiple issues. Their attitude is that I've bought it, and anything now goes as far as they're concerned. Faulty phone - covered under contract now it appears. No support - apparently I signed up for that too! :mad: Really frustrating and they've ensured that they'll be losing a customer as soon as I can get out of contract :mad:
 
Sorry to hear of your woes Bomberman. I'd say try again, it's worked for both of us so hopefully with some persistence you'll get there. Maybe by the time you get lucky with them the Desire HD or Desire Z will be available on o2 and you'll do even better! While it's been slow, i'm actually happy with o2. They've replaced the Galaxy numerous times and are now giving me a different handset (albeit a replacement if not a brand new handset).

My only other suggestion would be to call them: 0845 330 0684

That's their complaints department, the number the finally called me on once they replied to my emails. They usually pick up right away, so it's better than waiting 3 weeks for an email response!!

Good luck.
 
Hark said:
No need. Just email them and wait for a response. Nobody has seen my phone yet. Well they did when I tried taking it back through a shop, but not via email.

They are delivering my new phone either tomorrow or next week and it'll come with a jiffy bag for me to return the old phone in my own time. So if the same happened with you, you could just wipe it and return it to 1.5 before sending it back to them. In my case I never even bothered putting anything else on it. But then who cares once you get a replacement, you can send anything back to them...
Click to expand...

Already did that with my carrier. I argued with them for a while, and then they just replied "Thank you for your email." :mad:

I'll just put the oldest firmware on it and complain about the slowness, if they can fix my bluetooth, etc. :D
My carrier is still selling the phone and they have a tick next to "bluetooth". I intend to take full advantage of that.
 
I don't think that's the right route to try. They are stupid, but not that stupid. One of the first things they ask you to try is to put the latest version of the firmware onto the phone. If you cannot manage, they'll just do it. You'll be wasting your time. I'd advise trying with one of the other known problems with the phone, lack of updates to anything past Donut, etc.
 
I already complained about the lack of updates. They told me to contact the local company that provides the phones from Samsung. Fine, I complain to them and they tell me that they only have 1.6 and will contact me if anything new comes out. Alright, back to the carrier. I tell them about the conversation and they just tell me that "that's how it is".
 
Do you not have the dialpad bug? That's the thing that sent me over the edge with this phone and went in to complain. Go through the forums and look at the bugs people are reporting. If you have one of them, then you have a stronger case to go in and complain.
 
My complaint (via formal complaint channel) to my network......

-lack of Android update
-lack of incremental updates to fix bugs (dialpad not working during calls, screen not working during calls)
-fact I paid for the handset and signed up to an 18 month contract at
 
@Demon: get back to stock, see what bugs there and then you have a genuine cause to complain to your network.

@Meh: I think that is one of the main problems with Android, lack of support. If you'd gotten an iPhone you can go to the Apple store and explain your problem to someone half knowledgeable who'll try to help. With the Galaxy neither Samsung or o2 are in much of a hurry to help (esp Samsung who have no customer facing service whatsoever). I am paying a fair amount every month for this phone and I expect a service to come with it so that I get a working and reliable phone (and decent 3G coverage would be nice thanks as well o2). I find your providers response to you disgusting, there shouldn't be an "early adopter" fee, they shouldn't release phones unless they can support them. I'd try to take your complaint to a higher level if you can, kick up a fuss and shout.
 
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