Help Google doesnt recognize my phone

[AdiA]

Google has no idea which device I'm using. I've removed all devices I don't use months ago and it still thinks I'm using one of those 2 previous ones and rarely the current one, what should I do?

 

[mikedt]

Have you checked My Devices in your Google Account > Security?


I have an "unknown" listed on my Google Account. Which was actually a Bluestacks session running on a Mac, last used in March 2018. As long as they're Signed out, it's OK I think.

 

[AdiA]

Have you checked My Devices in your Google Account?


I have an "unknown" listed on my Google Account. Which was actually a Bluestacks session running on a Mac, last used in March 2018. As long as they're Signed out, it's OK I think.
View attachment 163125

OK thanks. I have but it won't let me do anything about them. I've changed my password several times, still it thinks I'm using one of 2 old phones.

 

[Stephanie Sy]

Try swapping the USB port the cable is plugged into. Sounds crazy but after 20 minutes of debugging this worked for me.

 

[ocnbrze]

Try swapping the USB port the cable is plugged into. Sounds crazy but after 20 minutes of debugging this worked for me.

that sounds expensive to do. why would you swap usb ports? and how does that work with google not recognizing the op's phone?

 

[Hadron]

I would guess they meant plugging it into a different port on a computer rather than replacing the port on the phone.

Which is a possible fix if a PC won't recognise it, but that's not the problem here.

 

[mikedt]

OK thanks. I have but it won't let me do anything about them. I've changed my password several times, still it thinks I'm using one of 2 old phones.

Do the Sign out for it, if you haven't already done so. If you've already changed your passwords, also enable two factor authentication(2FA) login to Google, like using the Google Authenticator app or SMS verification. Then any devices won't be able to login automatically, and will need a 2FA code.

 

[AdiA]

Thank you all!