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Help Hangouts Has Stopped

S

SheissHusnain

Lurker
Hi. I got my Nexus 5 on November 6th and everything has been going pretty well. Now, all of a sudden, my Hangouts app never works. As soon as I open it, it freezes and I get the message "Unfortunately Hangouts has stopped." I've tried it all. Reset it, force stop, uninstall update, update again, disable and enable. I don't know what to do anymore. I tried using other texting apps but none of them compare. How do I fix this? Please be detailed for me I'm dying here.
 
Thanks for the reply. No I have not nor am I sure how to. Hangouts has been working fine for the two weeks I've had this phone and all of a sudden it stopped working today.
 
Try clearing data and cache for the app. You may want to use an sms backup app from the play store first as clearing data will get rid of your messages.
 
Brian706 said:
Try clearing data and cache for the app. You may want to use an sms backup app from the play store first as clearing data will get rid of your messages.
Click to expand...

Thanks for the reply. Yeah I tried it all man. For some reason I can't disable/uninstall play services either. I restarted my device, cleared data, reinstalled etc. Anything you usually do to cure an app.
 
Did you clear data for Play Services?

Is it possible the problem occurred after installing an app? Perhaps another texting app? Is Hangouts still set as the default?

Have you tried booting into safe mode and seeing if the problem goes away?

Have you tried wiping cache via recovery?
 
Brian706 said:
Did you clear data for Play Services?

Is it possible the problem occurred after installing an app? Perhaps another texting app? Is Hangouts still set as the default?

Have you tried booting into safe mode and seeing if the problem goes away?

Have you tried wiping cache via recovery?
Click to expand...

Thanks for the reply once again! The app works in Safe Mode but I can't pinpoint what causes it to not work otherwise. In safe mode, Facebook and Twitter are available yet don't work... I guess that's normal? Should I reset my phone? I never downloaded any untrustworthy apps, mostly just what I had on previous phones.
 
Well safe mode disables all third party apps so if it works in safe mode, then there's a chance that another app is causing the problem.. Not sure how to find out which one.

What about wiping cache in recovery? That won't hurt anything and might help.

Sorry.. Been a busy day. I didn't forget you, just haven't had much time.
 
Brian706 said:
Well safe mode disables all third party apps so if it works in safe mode, then there's a chance that another app is causing the problem.. Not sure how to find out which one.

What about wiping cache in recovery? That won't hurt anything and might help.

Sorry.. Been a busy day. I didn't forget you, just haven't had much time.
Click to expand...

Hey thanks once again. Thanks to the fact that I only used the phone for two weeks I just had to save my photos and videos somewhere and I was free to reset my phone. I really am liking this site and the fact that users can expect honest help. For future reference would you mind telling me what you mean by wiping cache in recovery? Thank you so much :)
 
So the factory reset solved your issue then? Try to pay attention this time about which apps you install so you can pinpoint it if the issue returns.

I don't really know how to explain cache on a technical level but sometimes parts of the cache get corrupt. This can especially happen after OTA updates and will cause the device to run slow, cause force crashes, and in general just cause problems.

Wiping the cache can solve a lot of issues. It's a common thing for root users but I believe the stock nexus recovery offers the option.

If you access the bootloader (power off then hold volume down+power), then use the volume keys to navigate to the recovery option (press power to select) I think there's an option in there to wipe cache.

I'd verify but I don't have the stock recovery installed on my phone because I'm rooted.

Anyway, the cache does not contain data and it's its own partition. You can wipe it and it just rebuilds itself. You won't lose anything important wiping the cache.

Hopefully scary alien or someone can chime in that can explain cache in detail. Sorry, I just don't have that technical grasp on it to explain it properly.


As a more real world example, you're probably familiar with clearing the cache on your Web browser on your pc..? That's basically the same type of deal.
 
brian706 said:
so the factory reset solved your issue then? Try to pay attention this time about which apps you install so you can pinpoint it if the issue returns.

I don't really know how to explain cache on a technical level but sometimes parts of the cache get corrupt. This can especially happen after ota updates and will cause the device to run slow, cause force crashes, and in general just cause problems.

Wiping the cache can solve a lot of issues. It's a common thing for root users but i believe the stock nexus recovery offers the option.

If you access the bootloader (power off then hold volume down+power), then use the volume keys to navigate to the recovery option (press power to select) i think there's an option in there to wipe cache.

I'd verify but i don't have the stock recovery installed on my phone because i'm rooted.

Anyway, the cache does not contain data and it's its own partition. You can wipe it and it just rebuilds itself. You won't lose anything important wiping the cache.

Hopefully scary alien or someone can chime in that can explain cache in detail. Sorry, i just don't have that technical grasp on it to explain it properly.


As a more real world example, you're probably familiar with clearing the cache on your web browser on your pc..? That's basically the same type of deal.
Click to expand...


this worked for me. Much appreciated! :)
 
Brian706 said:
So the factory reset solved your issue then? Try to pay attention this time about which apps you install so you can pinpoint it if the issue returns.

I don't really know how to explain cache on a technical level but sometimes parts of the cache get corrupt. This can especially happen after OTA updates and will cause the device to run slow, cause force crashes, and in general just cause problems.

Wiping the cache can solve a lot of issues. It's a common thing for root users but I believe the stock nexus recovery offers the option.

If you access the bootloader (power off then hold volume down+power), then use the volume keys to navigate to the recovery option (press power to select) I think there's an option in there to wipe cache.

I'd verify but I don't have the stock recovery installed on my phone because I'm rooted.

Anyway, the cache does not contain data and it's its own partition. You can wipe it and it just rebuilds itself. You won't lose anything important wiping the cache.

Hopefully scary alien or someone can chime in that can explain cache in detail. Sorry, I just don't have that technical grasp on it to explain it properly.


As a more real world example, you're probably familiar with clearing the cache on your Web browser on your pc..? That's basically the same type of deal.
Click to expand...

Wow thanks for taking the time to help me man, respect.
 
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