Help head set icon

[bigjscfn75]

I got the head set icon but no head set installed now when i do video no volume please help!

 

[mojorisin7178]

I am by far no expert but a factory reset seems to be the annswer for every problem on this phone. I hope that theese updates fix everything I have done 2 resets now. I totally agree with the guy who said tmo needs to sell enough of the new HTC phones it totally makes sense. Sorry to go off on your thread man. I would try a factory reset and go from there. As long as you use a gmail account everything syncs so its really not a big deal. The only thing that sucks is you have to change all your settings. I am a pro at doing that by now.

 

[wmm]

I would only do a factory reset if nothing else worked; I don't know what you've tried so far.

The first thing I'd do would be to hold the phone upside down and plug and unplug a set of headphones into the jack several times; something might have fallen into the jack that jammed the contacts so they are indicating to the phone that the headphone is plugged in when it's not. This might dislodge that and let it fall out.

If that didn't work, I'd try rebooting the phone: hold the power switch down and pick "power off" from the options, or open the back and pull the battery out.

Only if those didn't work would I try a factory reset.

I hope one of those things works for you; it sounds like it might be a bad headphone jack (hardware), in which case you'll need to exchange the phone under warranty.