Help Help Android newbee!

[iantevans]

Hi everyone

I have recently been handed a Samsung Galaxy Ace Plus as a work phone. This is my first ever Android device and I absolutely love all the Apps and things that you can get on it after years of putting up with a Blackberry!

I just have one gripe with the phone a the moment and that is everytime I power down or the battery drains all the Apps move around into random positions on new pages. It is really annoying and I am getting really fed up of moving everything around to how I want it again and again and the resaving it only for everything to be moved again a couple of days later!

I have contacted Samsung and they said that it was a minor sofware issue and if I completed a Factory Reset this should solve it. Safe to say it didn't and thats why I find myself here!!!

Please help!!!!!

Edit: Just noticed you may need the following to help me!

1.) Model Number ? GT-S7500
2.) Firmware Version ?
3.) Baseband Version ? S7500Bulk1
4.) Kernel Version ? 2.6.38.6-1212500 dpi@dell203#1 Tue Nov 20 00:04:25 KST 2012
5.) Build Number ? Gingerbread.Bulk1

Also do you have a T-Mobile Data plan on your
PayAsYouGo or FlexPay Plan? No

Carrier ? Vodafone

Country you are using your phone in ? England (we know that not everyone is from the US)​

 

[Rush]

Hi iantevans...

Welcome aboard. I moved your thread to its support forum for some assistance from other users of this device.

Here's hoping your time here will be useful.
Best luck.

 

[iantevans]

Thank You.