I'm sure this is a classic, but I've cracked my Samsung S2 screen. Power is there, but the screen is dead. I want to do a back up and then a factory reset before I send it off to be fixed.
Problem is when I connect to Kies I get the message that the device is locked and I need to enter my pin (which I can't do on my phone).
I've googled this for hours and tried to follow some of the guides out there, but with no success as I'm not an expert in this field.
I just really want to do backup my most recent files, and also wipe my phone because there's a lot of personal information on there.
Does anyone have a solution to this which can be described step by step in as simple a way as possible?
I have a Samsung Galaxy S2 on Vodafone UK. My PC is Windows 7 64b
Many many thanks in advance to anyone who can help.
Problem is when I connect to Kies I get the message that the device is locked and I need to enter my pin (which I can't do on my phone).
I've googled this for hours and tried to follow some of the guides out there, but with no success as I'm not an expert in this field.
I just really want to do backup my most recent files, and also wipe my phone because there's a lot of personal information on there.
Does anyone have a solution to this which can be described step by step in as simple a way as possible?
I have a Samsung Galaxy S2 on Vodafone UK. My PC is Windows 7 64b
Many many thanks in advance to anyone who can help.