Help Help! Eris won't go to home screen after restart

[iu09ali]

I went to restart my Eris, and it's only cycling between the Verizon screen and the HTC screen and will not go to the home screen. I'll have to pull the battery to get it to shut off. I've restarted it about 5 times today, and it keeps doing the same thing.

Any help is GREATLY appreciated! Thanks!

 

[erisuser1]

You might need to perform a factory reset on the phone using the recovery - whether the phone is rooted or unrooted.

If it is unrooted, you do this by:

- charge the phone to 100%
- cold-start the phone with Send+End (so you are in FASTBOOT mode)
- use the menu presented to go to HBOOT MODE
- use the menu presented here to boot into RECOVERY

- when you see the screen with the Android on it (possibly a triangle w/ exclamation point), that is the "stock recovery" splash screen

- press Vol-Up+End

If that does not produce the (stock) recovery menu, press the Home soft-key + End

You should see a menu item that allows you to perform a factory reset.



If the phone is rooted, you have more options than this - but you didn't mention that.

eu1

 

[iu09ali]

Thanks for your response.

I'm in the Fastboot menu, but i do not see an "HBoot mode" option. Only these options are available:

-bootloader
-reboot
-reboot bootloader
-power down

Which one of those do I chose?

EDIT: I do not have a rooted phone. Sorry, didn't mention that in the first post.

 

[iu09ali]

Nevermind! I got it fixed!! Thank you very very much!!!