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Help help, I can't get to USB mode!!!!!!!

dredges

dredges

Member
My phone cannot connect to my computer via USB anymore, as in the drop-down option does not appear at all. I've reset my computer, reset and wiped my phone to factory settings, but to no avail.

I have tested it with numerous USB cables, and they all seem to only charge the phone, not put it into USB mode.

I have downloaded and installed the drivers multiple times on many computers.

I have tried with debugging enabled and with out

Can anyone be so kind as to give me some advice, or what steps I can take myself to fix this?
 
Sounds like a possible hardware failure to me, especially if you've done everything else you've described. I would suggest taking it back to the store and getting a replacement under warranty.
 
Have you tried on a different PC?

Does the phone show up on the device manager list? (Even if it isn't ID'd it should still show up)

Also you have an SD Card in there right?
 
dredges said:
My phone cannot connect to my computer via USB anymore, as in the drop-down option does not appear at all. I've reset my computer, reset and wiped my phone to factory settings, but to no avail.

I have tested it with numerous USB cables, and they all seem to only charge the phone, not put it into USB mode.

I have downloaded and installed the drivers multiple times on many computers.

I have tried with debugging enabled and with out

Can anyone be so kind as to give me some advice, or what steps I can take myself to fix this?
Click to expand...

Same here!! :( BTW @ dredges have you tried sending it back to store and have them replace it?
 
No, I copied and pasted the above question because I'm having the exact problem.

I have tried multiple pc's and a mac. No use.

I really haven't reverted back to factory reset yet, and I rather not.
My phone is rooted so I'm scared to take it back to the store.

I could do a factory reset and take it back, but won't I loose all my contacts if I do that.
 
dredges said:
No, I copied and pasted the above question because I'm having the exact problem.

I have tried multiple pc's and a mac. No use.

I really haven't reverted back to factory reset yet, and I rather not.
My phone is rooted so I'm scared to take it back to the store.

I could do a factory reset and take it back, but won't I loose all my contacts if I do that.
Click to expand...

if contacts been saved in your google account it wont be erased, you'll have them back once you log in to you google account. it will be erased permanently only if it's saved to your sd card,.. if you are rooted it means that you had your usb working then,.. maybe it occurs when you did root your phone,.. if you do a hard reset (factory reset) try rooting it again and see if it fix the problem

and yup don't hand your rooted phone to a metro rep,.. :rolleyes:
 
ok I did the hard factory reset!

and still no usb interface with the pc :(

guess I have nothing to lose trying to return it to the store I got it at?
What kind of warranty does it have? I have had it since the first week it came out, can I get a new one under warranty?
 
if you'll bring it to store, make sure that there is no trace of rooting your device,.... for sure there is someone here on the forum who have the knowledge of doing that

got mine back in the store and it happen to work with their computer.. so will try again when i got home,.. will update here if it works
 
Same thing here.... Only thing I have is Beast. Anytone link me ideas how to return to stock when usb does not see phone at all (only to charge)
 
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