I had the same issue and customer service couldn't fix it (good for nothing???) and I poked around on the internet to see how to reset my phone to see if that would work and, well indeed it did work.(MENU> SETTINGS> PRIVACY> FACTORY RESET> FOLLOW PROMPTS) A word of caution, if you do a factory reset you will loose everything you don't have saved on microSD but this was the quick fix to my issue. So much for customer support or service for that matter.
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