Hopefully someone can help me. I bought a Note Edge the day of release in January, and it worked fine for about two months. Then suddenly it developed a pink vertical line running from the top to the bottom of the screen. (See attached image.) This line has now appeared and disappeared three times. The first time, after removing and replacing the battery, it stayed away for about an hour, then came back for around six weeks. Then it spontaneously disappeared again for several days, until finally just two days ago it mysteriously returned!
I've had three chats with Samsung customer service. They had me do a complete reboot into safe mode, but the line remained. Then they had me restore factory settings, but that still didn't make the line go away. NOW they want me to just mail it in to be serviced. That's my only phone... I really can't part with it for a few weeks while they figure out what is causing this problem.
Does anyone know what might be causing this mysterious pink pixel line? I did run across a 2013 post online from someone who had the identical problem on his Galaxy 4, and he said he entered the code "*#0*#" in his phone to enter some service menu where you can select yellow, red, or blue and cycle through these colors, and he said it made the pink line on his phone disappear. However, this code does nothing on my phone when I punch it in the dialer.
I'd be extremely grateful if anyone can give me any advice on this.
I've had three chats with Samsung customer service. They had me do a complete reboot into safe mode, but the line remained. Then they had me restore factory settings, but that still didn't make the line go away. NOW they want me to just mail it in to be serviced. That's my only phone... I really can't part with it for a few weeks while they figure out what is causing this problem.
Does anyone know what might be causing this mysterious pink pixel line? I did run across a 2013 post online from someone who had the identical problem on his Galaxy 4, and he said he entered the code "*#0*#" in his phone to enter some service menu where you can select yellow, red, or blue and cycle through these colors, and he said it made the pink line on his phone disappear. However, this code does nothing on my phone when I punch it in the dialer.
I'd be extremely grateful if anyone can give me any advice on this.