Help Help Please!

[CaseyKees]

Hi,
My hubby has an Ally. He ran it over with a Dixie Chopper. Not good. We got a replacement phone and have to send the old one back to Asurian. The phone turns on, but we can't swipe the lock. Is there anyway I can get into the phone, to delete his emails and messages??

Thanks in advance!

Kathy

 

[Podivin]

Follow the instructions on the link below to do a factory reset on the phone without going through the menus. That will remove all of your personal data.

How to Reset LG Ally factory default settings | New Verizon Wireless Phones

 

[CaseyKees]

Thanks!! I am going to assume that worked...because it's now giving me the screen on "how to use your Ally". His notifications are gone, but I can't go thru any of the setup, because the screen isn't working.

 

[Podivin]

Yep, if you're to the setup screens your phone is now in it's 'new' state - except of course the parts that were broken when it was run over...

 

[CaseyKees]

Yep, if you're to the setup screens your phone is now in it's 'new' state - except of course the parts that were broken when it was run over...

Thanks a bunch! It surprisingly wasn't in too bad of shape, except he could no longer use the screen. Funny thing, the day after he got his Ally he got injured at work and had been out for 2 months. Monday was his first day back to work, with his new phone...and it falls out of his holster and he ran it over with the mower! Thank god for insurance!!!