Help help touch screen won't work

[newro914]

for the past month now i been noticing that my touch screen will not respond... i restart it and it works.. then a week later does the same thing.. takes multiple restarts... time to throw this phone out? or do what?

 

[330D]

If it works after a reboot, just do that every few days. Reboots are good to do anyway, on occasion.

 

[newro914]

yea but its annoying... the phone is barely a year old.. i guess ill just waste money and get a new one

 

[newro914]

reboot doesnt work

 

[330D]

Ah ok. It's still warranted if it's under a year old. Take it back.

 

[newro914]

yea not even worth it.. wait week for a phone thne have to re isntall everything and loss pictures and stuff

 

[newro914]

its over a year old anyway so i dont have the warranty i guess

 

[newro914]

see how aggravating this is making me... its not 1 year... how do i found out if i still have the warranty?

 

[330D]

Warranty is good for one year from when you bought it. They may even be able to fix it at a sprint store. I would suggest bringing it in and talking to someone.

 

[newro914]

kinda want to delete some pictures 1st if u know what i mean before i do that lol.. but of course i cant.. trying to usb it to computer doesnt even work

 

[330D]

They should all be on your sd card. Just pull it, and copy it to the PC.

 

[newro914]

so in case i have to get a new phone i should move my contacts and some apps to my sd card so when i get a new phone i can just put it in and restore my stuff right??

 

[330D]

If your contacts are google contacts, you don't have to back them up.

 

[newro914]

hmmm im very retarted right now.. so if i sign in my gmail account i can get them?

 

[330D]

They are linked (if they are google contacts) so even you sign in with your new phone they will be synced.

 

[newro914]

sprint is such a fing joke... even though i have a warranty on the phone i still have to pay $55 if i want a replacement phone the next day instead of waiting 2 weeks for the new phone from htc.. wow they couldnt even transfer my contacts... and the phone is on back order so i have to wait a week anyway... no wonder why the stock is horrible

 

[prosan98]

Warranty is good for one year from when you bought it. They may even be able to fix it at a sprint store. I would suggest bringing it in and talking to someone.

I've been dealing with this among a few other issues (basically my 3 month old phone is posessed). The so-called "warranty" is a big fat lie. It's held by HTC. If you want to get your phone fixed or replaced via warranty, you have to go through them, and be without a phone for about 3 weeks. Sprint won't honor the warranty- they are charging me $38 to replace the touchscreen. $38 isn't the end of the world, but I'm REALLY aggravated about paying anything for a 3 month old phone that is supposedly under warranty. I was with T-Mobile for many years prior to this and they always honored the mfg warranty. I'm steaming.