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Twinsforus

Lurker
I just got a Huawei H866C (ascend) from straight talk. I had a galaxy proclaim and loved it till it would not charge (4mos old). I have spent at least 6 hours on the phone with customer service trying to get this silly replacement and i am already frustrated with the phone after 24 hrs. It keeps crashing (loading screen - not sure what it is loading) I have had to take the battery out 3x just to get it to unfreeze. I moved my apps to my sd card (8gb) and still get low memory (cleared Cache) there is stuff on here that i will not use and it is very difficult to get things loaded. I have seen many people talk about 'root' but i dont know anything about that so I am completely at a loss as to what to do about this phone. I am not sure it is worth wasting another 6-8 hrs of my life fighting to get a new phone from straight talk but i really dont want to spend more money since I only got 4 mos out of the last phone (150)
Any Advice is appreciated- :confused:
 
Twinsforus said:
I just got a Huawei H866C (ascend) from straight talk. I had a galaxy proclaim and loved it till it would not charge (4mos old). I have spent at least 6 hours on the phone with customer service trying to get this silly replacement and i am already frustrated with the phone after 24 hrs. It keeps crashing (loading screen - not sure what it is loading) I have had to take the battery out 3x just to get it to unfreeze. I moved my apps to my sd card (8gb) and still get low memory (cleared Cache) there is stuff on here that i will not use and it is very difficult to get things loaded. I have seen many people talk about 'root' but i dont know anything about that so I am completely at a loss as to what to do about this phone. I am not sure it is worth wasting another 6-8 hrs of my life fighting to get a new phone from straight talk but i really dont want to spend more money since I only got 4 mos out of the last phone (150)
Any Advice is appreciated- :confused:
Click to expand...

Hello and welcome, Twinsforus. :)

Your device should function normally without having to remove apps via rooting. Some users do root so they can unclutter the system a bit and do a few other things, but it should not be a necessary procedure just to have a working phone.

I'd return any device that did not work right at the beginning, as long as I was completely sure that I had not installed something that could be causing the issues.

There are things you can do in an effort to remedy the freezes, etc, but why keep a defective device? Was it new or did you get a refurbished phone with no warranty of any kind?

Try shutting down the device, removing the SIM card and sd card and battery, then putting it all back in and doing a factory data reset. Maybe that will clear up the issues.

But my first choice is to have it replaced, irrespective of the hassles involved. ;)
 
I would hope that the weather channel - candy crush and kindle apps would not cause a problem since I had a ton more than that on my previous phone :)
THanks for your input
 
I also went from the Galaxy Proclaim the the Ascend Y when the pixels in my proclaim went out. I LOVED that phone. Now, I try to open facebook even and the whole screen goes black and than closes the app itself. The Proclaim had SO MUCH storage. I knew about the lack of internal storage when I got the phone from reading other reviews, but I did not realize it was going to be this bad. Even with sending all my apps to my SD card, except the ones that I needed on the phone (YOUVERSION), it still says the memory is low and wont let me open my apps.
 
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