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Exactly what's happened to me a few times! Except it wasn't replace the phone but do a factory reset which I wouldn't do. And I too, eventually figured out the problem but it's way fustrating. What I don't understand if why Motorola (in my case I have a moto droidx) doesn't provide a detailed owners manual of how to use the basic native built in functions like the calendar and contact lists.Thanx for the welcome. I am learning slowly.... the only help I have is tech support and twice now I've been told to go trade my phone in because it sounds like a phone issue, then I eventually figure it out myself.