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horror sprint customer service

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phantom phenom

Well-Known Member
ive been hearing alot of horror stories about sprint customer service. I think it might affect me not to get evo on launch day because im afraid i might getg screw over by sprint
 
some.devil said:
They've been nothing short of fantastic for me. That's either on the phone in in store with a CSR.
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Same here, I have never had problems with sprint.
Back in January I had 4 different upgrades on my account, when I got the bill I called them up and they took off all the activation fees as well as apologized to me for putting them on.
Now thats good customer service to me.

Edit:
Forgot to add that you do have 30 days to cancel service with them, so you could just keep calling them and pestering them to see how they deal with ya, and to see how you like them.
 
Sprint as been 100% wonderful to me. Every time I have a problem I call up and it is always handled. I actually prefer to deal with them then deal with the tech guys in the basement where I work.
 
I've never had any problems with Sprint and I've been with them since 2003. I had Tmobile (Voicestream) for a year before then, ugh. Never again.
 
American Consumer Satisfaction Index shows Sprint is just a few points behind Verizon. I'm currently a Verizon customer soon to be Sprint customer that wishes he wasn't under contract. Never had great luck with any carrier as far as customer service is concerned, but never had any huge issues with any of them either.
 
I'm not a troll and I'm planning on jumping from Verizon to Sprint in 2 weeks, but I'm a little nervous myself.

On Sprint's own website in the forums section, there are plenty of people voicing dissatisfaction with Sprint and their service, not coverage, but service.

Kind of makes me nervous, but I do like reading more and more responses in the positive.
 
Camslam said:
I'm not a troll and I'm planning on jumping from Verizon to Sprint in 2 weeks, but I'm a little nervous myself.

On Sprint's own website in the forums section, there are plenty of people voicing dissatisfaction with Sprint and their service, not coverage, but service.

Kind of makes me nervous, but I do like reading more and more responses in the positive.
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thats exactly how i feel
 
Shrug, been with them for 11 years and as of the past 5 years they have been nothing but great to me. Any service is going to have their share of people that havent had a good customer service experience. IMO, Sprint is no worse than any other provider, but thats my experience. Do what you feel you should do.
 
gabbott said:
Shrug, been with them for 11 years and as of the past 5 years they have been nothing but great to me. Any service is going to have their share of people that havent had a good customer service experience. IMO, Sprint is no worse than any other provider, but thats my experience. Do what you feel you should do.
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Very well said. There will always be someone who will complain about the level of service of any company. If you research your own carrier, I'm sure you'll see a lot of complaints too. It's just the way it goes, you can't please everybody even with your biggest effort.
 
Never had a problem in 10 years. In fact, whenever I renew my 2-year contract, I ask for a reward and have always gotten something (5% discount, $50 credit on a new phone, etc.).
And a survey by ChangeWave said "We note that Sprint/Nextel (35%) is now second in terms of customer satisfaction" and second in lowest percentage of dropped calls. See
ChangeWave - Helping You Profit From Change
 
phantom phenom said:
Will Sprint actually pay $100 credit for switch carrier/port number
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i was told over in the sprint section that this deal is good only for business lines. the company used to receive the corporate discount would receive the credit. i wish they really did offer some sort of credit incentive for new non-business customers.
 
This is from Sprint's own site Sprint Number Porting Credit Application
Service credit request must be made at https://www.sprintportcredit.com within 72 hours from the port-in activation date for your Service Credit Request. Service credit is available only to eligible corporate-liable accounts
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Also, as to your original concern about horror stories with Sprint customer service, don't forget about the selection bias. People who have had bad experiences are WAY more likely to come onto the boards and complain about them than people who have had good experiences. I'm sure you could find horror stories for every single carrier (hell, any company in America most likely). So, don't let anecdotal evidence dissuade you from making most any kind of decision.
 
Camslam said:
I'm not a troll and I'm planning on jumping from Verizon to Sprint in 2 weeks, but I'm a little nervous myself.

On Sprint's own website in the forums section, there are plenty of people voicing dissatisfaction with Sprint and their service, not coverage, but service.

Kind of makes me nervous, but I do like reading more and more responses in the positive.
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please keep in mind that represents a very select FEW individuals that if I were to guess.. didn't pay their bills on time and haven't and feel like they are getting screwed over when they call :)
 
the only time i didnt like sprint cs is when i got a pixi for my grand mother and it was a pos not sprints fault i got dced and i had to go through the same steps several times i was just annoyed at that
 
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