Sounds familiar! I do variations of that myself.
Unfortunately, a LOT of money is lost every year to garbage scammers like this, and it's usually older people who are fleeced. It's not unusual to see a story on the news about some man/woman in their 70s, 80s, and beyond who's lost their life savings to a bottom-feeding piece of scum.
Some weeks ago, I had called SoCal Edison to report an outage. (Damn, I hate it when I don't pay my bills!
) The very next day, a call came in with caller ID saying it was SoCal Edison--so I picked up! Oops. Off my guard there for a second. TOTAL COINCIDENCE that this scammer spoofed SCE's name AND i had just talked to SCE the day before. Fast forward to a few days ago. I had logged in to view my Discover card account one night, and while I was there I decided to fart around and look around the site. I looked at their home equity loans and some other stuff, and logged out. The next day, the phone rings and--you guessed it!--caller ID said Discover. Thinking, no way, this can't happen again, I answered it--prepared to take on a scammer. Guess what? It was actually Discover!