Help How is Acer's Support For the A500

[IlIOsirisIlI]

Tonight I have to contact Acer. I noticed the screen on my A500 in dim on the edges about a inch in, then it get brighter. What I am trying to say the back light does not stay consistent throughout the screen. Has anyone had this problem and if so how long does it take to get the tablet back. Thanks.

 

[1SG31B]

I had a bad battery and a bad customer service rep. The first guy wanted me to do a factory reset even though the tab would not turn on and insisted that I go though the steps and promptly ended our discussion. I recontacted Acer and the second CSR was helpful and knowledgeable. Within two minutes I had an RMA. They quoted me 10 days from when they got it to return it. I could track the status of the repair and it was repaired shipped at the end of the day they received it and I had it back two days later. So, despite the initial rockhead I had a very good experience.

 

[rasmith3530]

Hey Rob, so far, my A500 has been doing fine, sorry to hear your experience is less so. From what I've read on a few forums, Acer's tech support is lacking, not comparable with what you're typically used to. Good luck!