When I said I want them to clue us in, I didn't mean that at all. I already pointed out that I don't give a damn about their, "ship-by," date as it's only there to serve their own purposes. It only calms those who don't think into things more and wonder what's really going on. I'm unfortunately not one of those people. You apparently didn't read my last posting closely enough because I already stated that I received a ship-by date. I stated how, when, and under what circumstances.
I want them to tell me when they think the device will actually ship. I don't want them to go, "Uhh... I don't know, but it shouldn't be any worse than this! *holds up date and gives cheesy smile*" It just shows that they have no idea and it looks pretty bad from a customer's standpoint.
I could care less as to the latest that my phone will arrive. I want to know when it is actually supposed to be processed for shipping. The fact that they don't know this makes them look incompetent, whether they are or not.
EDIT: I do agree with your version of the fast food analogy, by the way. Like I already said, I understand that there's more to it than what some of us may immediately assume. I just wish they would give us something to mill over while we wait. I'm tired of not knowing what the hell is going on.
I just don't know how people expect a customer service rep to know when the phone will ship. They have no idea, that's not their job. Generally with most items this isn't an issue. You order and it ships same day if before a certain time, otherwise the next day.
Customer Service is not the warehouse. They have no idea when shipments will come in the the specific warehouses. They probably don't even know which warehouse your order will ship from. They also have no idea how many orders are in front of yours. All they know is what Verizon tells them and that's that your phone will ship by this date. That's it. Calling over and over won't change that. Honestly you might get a different answer, but it isn't going to be a truthful one. It's going to either be made up or the gut feeling of someone that actually has no idea.
Verizon tell employees and store nothing. As a store owner I have no clue when we'll ever even be able to get these phones, the Incredible, or the Droid 2 in stock. Your guess is as good as mine until the day they are available. I won't know a thing until then. That's how Verizon works.
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