How to Exchange a Droid :P

[spectrrr]

I gotta sleep, so forgive me for not reading the whole thread.

My suggestion is simple: make up a history of random reboots. Tell em works great for a few days, then suddenly it might reboot 4-5 times in a day, just sitting there and reboots in your pocket.

They HAVE to take it back then, because its a problem they damned well know A) exists and B) can't easily be replicated.

 

[DankyDroid]

^^^
Again.....
Don't make shit up, that's just dumb IMHO.

 

[stlguy30337]

take it back pay the 35 bucks and get one at dell.com for 120

 

[patrick3002]

take it back pay the 35 bucks and get one at dell.com for 120

Lol exactly what I did. As soon as my sales person found out he called me crying for a price match cause I paid 497 for a droid and an env3... dumb, I know but I returned and got a droid and droid eris from dell plus a car charger for $164 shipped overnight. There were mail-in rebates associated with the offer ipaid 497 for but that's Not to say I woulda actually got em.

 

[patrick3002]

I gotta sleep, so forgive me for not reading the whole thread.

My suggestion is simple: make up a history of random reboots. Tell em works great for a few days, then suddenly it might reboot 4-5 times in a day, just sitting there and reboots in your pocket.

They HAVE to take it back then, because its a problem they damned well know A) exists and B) can't easily be replicated.

This is the type of stuff that makes it hard for people who have a legitimate claim to get their phones replaced.

 

[Decus22]

All you have to do is

1. call 611 and tell them your problem.

2.They are the the best to deal with as far as customer service. 90% of the time they will tell you that you can send it in or go to a store and exchange it.

3.Tell them you want to do a store exchange and can they please put a note on you account so you don't have to go thrugh all this again. Then

4. Go to a corporate store and tell them you need to exchange your phone you already have aproval from customer service and there is a note on your account.

5. Enjoy your new phone!

 

[cdodge]

All you have to do is

1. call 611 and tell them your problem.

2.They are the the best to deal with as far as customer service. 90% of the time they will tell you that you can send it in or go to a store and exchange it.

3.Tell them you want to do a store exchange and can they please put a note on you account so you don't have to go thrugh all this again. Then

4. Go to a corporate store and tell them you need to exchange your phone you already have aproval from customer service and there is a note on your account.

5. Enjoy your new phone!

I did the exact steps when i tried to replace my imagio and it didnt work. I asked to talk to a manager and he said the manager would say no to. So then I told him i wanted to talk to him anyways . the manager walkked over looked at the phone and then walked away right away.


So frustrating!!

 

[obutto]

Called them. They said go to another store because they could not diagnose my issues via phone. Blah...Oh well I'll try again.

 

[spectrrr]

^^^
Again.....
Don't make shit up, that's just dumb IMHO.

This is the type of stuff that makes it hard for people who have a legitimate claim to get their phones replaced.

despite being quite sketchy and admittedly dumb, two things remain:

1) The man has a problem with his phone.
2) Verizon is being a dick and not taking it back.

Now I'm not saying it is right... but neither is having a broken phone that Verizon won't replace! The man clearly tried to do things the "right" way and it didn't work!