Could you guys share your experience with me. Here is my situation:
12/15 - bought smartphone (gnex ), signed up for $50/10GB double data package
12/16 - billing cycle ended
12/17 - got the $30 dollar hotspot, and $30 unlimited data showed up on account instead of $50/10gb
today - looking at the online bill due in January for 11/17 - 12/16. There are 3 charges for data:
1. Email & Web Unlimited 12/17 - 01/16 $29.99
2. Data Package 10GB 11/17 - 12/16 $50.00
50.00/mo / full month on new plan
3. 4G SMARTPHONE Hotspot 12/17 - 01/16 $30.00
total: $110
So is this normal? I was only on the 50gb, for 2 days, why are they charging me the full months $50?
Also, what is email and web unlimited for 29.99? On my account it says unlimited data 29.99. Same thing?
I don't know if I should call csr to look at my account right now, as I don't want to draw attention to the unlimited hotspot that they probably shouldn't have sold me since i wasn't grandfathered for unlimited. At the same time I feel like I shouldn't be charged for a months worth of data when I only signed the contract for data the day before the month ended.
It should be prorated since you were only on it for 2 days but its showing you being charged from Nov 17-Dec 16, unless you had another smartphone prior to your GNex. And yes, that is the unlimited data-it says the same thing on my bill.
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