Help How to remove JS/Heur Virus on my x8??

[taraG]

i have already scanned it through my pc's AVG but it is still there. the antivirus just blocked it but did not removed/deleted it though i have selected this JS/Heur to be deleted. I have also tried to set my phone on factory settings but the virus is still there. PLEASE HELP ME get rid of it. I badly need your help. its starting to malfunction..

 

[gabeyong]

i have already scanned it through my pc's AVG but it is still there. the antivirus just blocked it but did not removed/deleted it though i have selected this JS/Heur to be deleted. I have also tried to set my phone on factory settings but the virus is still there. PLEASE HELP ME get rid of it. I badly need your help. its starting to malfunction..

Hi,

You need to install a antivirus app on your phone using Google Play and try to remove the virus or re-install your software using PC Companion. I do not think there is another method.

cheers
gabe

 

[taraG]

Thanks for your reply. I already have one, its AVG. But when I'm scanning my phone, the settings content are not "checked". It says that my phone is running in a high privilege mode. what does it mean? is that a virus?? thank you in advance!

 

[mdfazley]

try to use antivirus 'drweb'..