• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help HTC desire crashes and restarts randomly

Just wanted to say thank you to everyone for this thread. Had I not stumbled upon it, I would have sent my phone back to Play.com, rather than direct to HTC.

I had exactly the same problems as everyone else. Sent the phone back to HTC and it took exactly a 3 week turnaround for the phone to be picked up and redelivered back to me, complete with a new motherboard an a new IMEI number.

So far it's behaving impeccably - but I daren't leave it to charge overnight just in case it overheats, so only charge it when I'm around now!
Initially I was really annoyed, as I'd only had the phone a couple of weeks and had bought a sim-free model - and had also chosen the AMOLED screen over the SuperTFT; I started to wish I'd got the TFT or had waited for the new Desire. Now it's back, I'm in love once more!

Although the turnaround from HTC wasn't particularly speedy, I have to say I'm generally impressed with the customer service - a number you can connect to within seconds, real people at the end of the phone, tracking numbers (although the actually repair tracking was a bit useless as it didn't ever tell me anything useful!).

Hope everyone gets their phones sorted out quickly too.
I doubt whether HTC will do a product recall for the phones with suspect motherboards (they must know the serial numbers) - much cheaper to leave the onus on the user and retain a good corporate image.
 
Ok. I am becoming fed up with this!!

As I wrote earlier, I received my Desire back from the service this week on Tuesday. Everything was working fine until today.

The microphone simply stopped working!!! Cannot make calls, cannot record anything via Voice recorder. Nothing! Tried hard reset to no avail. Put out the battery to no avail.

Man, two major issues with one phone in two weeks!! My three-year old SE K800i has been working since the day one without a problem whatsoever.

Vrrrrrrrr!!!

(sorry for the tone)
 
Well, I've had it back for a little more than 24 hours, after them saying there was no problems, and BAM! I was browsing some YouTube videos with about 75% battery life and automatic brightness when my friend called. We were talking for less than a minute before it reboot. When he called, the phone felt extremely warm putting up to my ear. After it restarted I checked the battery widget and the temperature was at 42c/107f degrees! He called back, and shortly afterwards it crashed again.

So what are my options now? Should I bring it back to the Bell store run by minimum wage know-nothings? Should I call up or visit the repair center, which is in a near by suburb? Should I call Bell customer support? Or what about HTC?

Also, assuming that the phone is okay, could it be a bad battery? If so, how would I go about getting it replaced under warranty (I spent $50 for a loaner phone, I'll be damned if I have to spend another dime getting it working properly).
 
I updated to Froyo recently and since then I've been experiencing random reboots. Prior to Froyo I had been using my phone for 6 months without any problems (even when very hot using navigation while charging).

It's happening several times a day and there doesn't seem to be any pattern to it. I could be browsing the net or making a call when it happens, or nothing in particular. Sometimes the phone is just asleep on the desk next to me and it will wake itself up in order to reboot. Last time it did that the temperature was very cool (around 19C) so it doesn't seem as if it is due to overheating :confused:
 
Hi there,

I have had an Orange branded HTC Desire for a few months now.

Recently it started occasionally rebooting. This appeared to be getting more frequent. A few days ago, it went into a continuous reboot loop and I tried removing battery SIM and SD card in combinations. No luck at all, just reboot over and over. Tried leaving it looping overnight (was suggested by someone) - that didnt work either.

I saw some people talking about ROM re-flash or sending the handset for repair. I am an electronics engineer and it didnt seem to me to be actually hardware related, especially when people reported that their "repaired" handsets were still rebooting. My battery wasnt getting super hot either.

I had installed My Backup Pro prior to this looping problem, which saves all settings, apps and data to the SD card, so I knew I had a fairly recent backup. So what I did was:

left the SIM card in but removed the SD card.

Did a hard reset (via buttons coz there was no other way out of the loop). ie remove battery, replace battery, hold down "down" volume and press power button.

When the tiny text menu came up I did a data reset, and voila, it came back to life. I refitted the SD card, restored my apps and data using My Backup Pro, which I had stored as an APK app on my PC and obviously had to be re-installed (via HTC sync) and its working fine now for two days, no reboot.

I hope this solution helps someone. If yours is just rebooting occasionally, I would suggest installing A backup program and saving everything. Then if it goes into continous loop you can get your phone back exactly as it was.

Even if its too late, it sure beats sending it back for repair.

Oh and BTW, once restored it did an Android 2.1 something update and then upgraded to 2.2 with no issues. All I had to do was reset my FB and Google accounts.

Let me know if it works for you.

Good Luck

Adam
 
Hiya all,
Joining this “we love HTC Desire” thread also.

Gonna skip right through the useless info.
Got the phone, got the prob, send for repair, waiting…

This is what I’ve noticed that is common on most forums and threads about the reboot problems:

-Starts around 2 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-force apps2sd doesn’t matter if you use it or not
-PVT1 or 3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD (so far as i know)
-There seems to be an antenna/radio/simcard issue also
-overheating causes reboots too
-Reboot is not always temp related
-sd card size doesn’t seem to matter
-having apps on sd or not doesn’t matter
-size of files on sd doesn’t matter
-rooted or not doesn’t matter
-seems like motherboard changed after repair doesn't help now either
-simlocked or not doesn't matter
-provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-seems to be hardware issue, but as we all know software can greatly affect hardware so it can go either way.
-restarting doesn't fix it
-factory resetting doesn't fix it (wish HTC would stop asking if we did this! -.-)
-changing battery didn't fix it
-using app killers or shutting down some services yourself doesn't help
-leaving all settings on default doesn't fix it
-all phones with s/n HT03 to HT07 can get this problem


All we can do is rule out everything till we find the problem.
That way at least we can help ourselves or HTC with fixing it.
However it seems like HTC wants to ignore this reboot issue completely.

With me the reboots busted my sim card (which was funny much)
Also noted if you turn the phone to airplane mode reboots reduce and next to that I don’t get reboot loops over 2 reboots unless I fill in the sim card pin. If I do without going into airplane mode sometimes it gets a service connection and reboots right away.
if you don't have a pin lock and your phone probs are same as mine it will just try to connect right away and continue to reboot.
 
i bought my desire from carphone warehouse; unsure as to whether to send it through them for repair or HTC? CPW provide a temporary phone whilst yours is in repair is the only difference as far as i know...

having read some of these posts now, in 2 mins of whether its even worth sending it back? if getting it repaired doesnt fix it, then wtf?!
 
As I mentioned before in another post on some other forum. The chance of getting a perfect HTC phone after repairs is like 35%. The chances of getting a phone with the same problem is also about 35% and the chances of getting a phone with the same problem and extra problems is the rest. However after reading some more forums it seems like the repaired phones are increasing. However it might just be a short term thing and the problems will resurface in about 2 months when the motherboards get overworked. (data based on post reports after HTC repair)

It depends on if you can deal with the random rebooting also. If you really can’t stand it and fear a reboot on the simplest of tasks, than it’s worth it to send it for repairs at least once so you know that at least you gave it your best shot and used all your options.

as for how to send it, that doesn’t really matter unless they ask you to pay for the phone you’re borrowing. In which case it’s like spending extra money on your HTC phone (which might stay exactly the same as before repair)

hope this helps some.
 
OutlawEmbelm said:
As I mentioned before in another post on some other forum. The chance of getting a perfect HTC phone after repairs is like 35%. The chances of getting a phone with the same problem is also about 35% and the chances of getting a phone with the same problem and extra problems is the rest. However after reading some more forums it seems like the repaired phones are increasing. However it might just be a short term thing and the problems will resurface in about 2 months when the motherboards get overworked. (data based on post reports after HTC repair)

It depends on if you can deal with the random rebooting also. If you really can
Click to expand...
 
the s/n number shouldn't be changing with motherboard changes though, only your IMEI number. if the s/n number changed they either changed your phone altogether or send you the wrong phone =S

Either way it should be ok to ask for them to put newer/better components in your phone instead of trying to save money by installing old stuff and hoping they will work and that you won't notice.

i think your either the second person with mic problems, or the same person or the other person had speaker problems or so. But yeah HTC loves messing up other phone parts while "repairing" your main problem.
(HTC repair motto seems to be “if it’s broken, we can make/break it better!”)


IMPORTANT
Go to this page (it’s htc worldwide site support section) http://www.htc.com/www/support.aspx
On the bottom left you see 2 huge buttons “your opinion matters” and “customer Service Excellence Survey”. Fill in the question on both surveys (make sure you fill in your UNHAPPY WITH REPAIR and at the end of both pages write down for them to help the repair team with fixing the reboot problems on HTC Desire, or anything else you have problems with for that matter.
 
If you are on Orange in the UK, ring them and they will send a replacement. Just spoke to them and a new one coming tomorrow morning
 
sadly not on Orange or in the UK.
what exactly do they mean with replacement? a brand new HTC Desire phone with zero problems for you to keep? that's hard to believe after the way they've been acting.
 
Update on mine. It's on working day 22 of the "10-12 working days" I was promised when I shipped it off. This means I've now paid Three
 
I doubt you can get anything out of them with the complaint though but try it anyway. They will just give you the old “it was hard to repair or we had to order your motherboard abroad” line. Unless we complain as a whole I think they will just treat us like flies individually.
 
OutlawEmbelm said:
I doubt you can get anything out of them with the complaint though but try it anyway.
Click to expand...

You'd be surprised. I've had money out of O2 for cold-calling me when I was in France, from Barclays for being... well... crap, from National Van Hire for being *beyond* crap... For the cost of a stamp, a written letter of complaint often goes a long way.

I would recommend anyone who thinks they've been left significantly out of pocket by the issue to send a letter. Not an email, a letter.

I understand manufacturing problems exist. But to take a month to return something, especially when I was quoted 2 weeks, is not one. Especially when I'm losing money on it.
 
OutlawEmbelm said:
As I mentioned before in another post on some other forum. The chance of getting a perfect HTC phone after repairs is like 35%. The chances of getting a phone with the same problem is also about 35% and the chances of getting a phone with the same problem and extra problems is the rest. However after reading some more forums it seems like the repaired phones are increasing. However it might just be a short term thing and the problems will resurface in about 2 months when the motherboards get overworked. (data based on post reports after HTC repair)

It depends on if you can deal with the random rebooting also. If you really can
Click to expand...
 
Yup, having some phone always beats having no phone. Too bad I don’t have 2 desires because then I could send one for repair and use the other one and keep that up for 2 years till both are fixed to 100%.
That would be the ultimate perfect situation.

Moreover your reboots sound really lite still. My reboots were once per day and sometimes successive reboot loops at school which last like 15 min to undo. Next to that while playing games it would sometimes always reboot at the same moment in the game as if the phone reprogrammed itself to reboot after 5 min of gameplay. Really odd, and extremely annoying behavior that’s why my only choice was to send it in. your phone still seems like a blessing compared to mines. 2 reboots a week is very little. It would only be slightly annoying if they were purely random, like while texting or looking at pictures, browsing lightly or so.

In short if I had your phone with 2 times a week reboot I wouldn’t send it in either unless it gets worse.
 
I received my htc desire today and it has rebooted about 50 times. I did a hard reset and tried everything else i found here and elsewhere. Still rebooting every few minutes. If i didn't try anything fancy such as actually trying to make a call. Then it rebooted immediately.
As a last thing to try i switched to another SIM card.
After that i have spent about two hours trying to get the phone to reboot. So far it has been rock solid. To early to say that it solved the problem i guess but i thought i should share this information

\\win
 
That sounds a lot like how my phone was acting before it busted the sim card. Then I asked a friend to let me try his sim card and it stopped also so I got myself a new sim card. About 2 days later it started again though that
 
Hi had my pne bk now for two weeks, motherboard changed, all seems to be working fine.......well for now anyhow. will keep updating.
 
cocobananas said:
When mine came back from repair (with a new motherboard and antenna) it was doing the same within a week. Vodafone gave me an iPhone4, and I was happy enough at that. It seems now that HTC have sent me "my phone" back. I now have a dodgy Desire, and a mystery "fixed" desire. Haven't had a chance to test this 2nd one yet...
Click to expand...

Hi had my pne bk now for two weeks, motherboard changed, all seems to be working fine.......well for now anyhow. will keep updating.:)
 
Well 22 days later and my phone has came back from HTC repaired.
Been runnning since 5pm ish and has been running at temps that would have killed it before it was sent for repair so in the short term it seems to be working again although i will keep posting my findings on here.

I am on O2 and when it was sent off it was 2.1 and on return it has been upgraded to 2.2 and i have found no problems so far with that.

All in all after one night, hats off to HTC so far.
 
tpm76 said:
Well 22 days later and my phone has came back from HTC repaired.
Click to expand...

I'm currently on 24 *working* days (so a month) and my "repaired" phone is being tested. At this rate I'm expecting it back next week - over a month and well in excess of the 10-12 days I was quoted.

I've paid Three a premium for a phone and service I've not been able to access due to HTC's poor build quality and ridiculously slow repair turnaround. Recompense will be mine. Believe me on this.
 
You must log in or register to reply here.
Back
Top Bottom