Yes; call HTC on 0845 8900 079 and book it in for repair. They'll arrange for it to be picked up via UPS; all you need to do is give them the serial and IMEI nos. and explain that you've already done a full reset. In all probability they'll replace the motherboard under warranty and you'll get the phone back within ten working days.
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Help HTC desire crashes and restarts randomly
- Thread starter Tzast
- Start date
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- htc desire
sy2j
Lurker
Bunjiweb
Android Enthusiast
Si Pie - Glad to hear yours is working properly now, seems they are replacing motherboards but I've yet to find out what they are actually changing or updating!?!
Mine has apparently been repaired and I got the UPS tracking number yesterday, hopefully it will arrive on Tuesday (lucky I have the day off!)
Will post when it arrives!
Ben
Mine has apparently been repaired and I got the UPS tracking number yesterday, hopefully it will arrive on Tuesday (lucky I have the day off!)
Will post when it arrives!
Ben
Si Pie
Well-Known Member
In my case they didn't say what they'd done. In fact the only way I know the motherboard has changed is due to the IMEI number.
If they've emailed you to say it's shipped they should give the IMEI on that email, you can then check if it's different before you even receive the phone
If they've emailed you to say it's shipped they should give the IMEI on that email, you can then check if it's different before you even receive the phone
Mine is coming up to 11 months old.. started getting random crashes when heavily using Mobile internet and also when its connected via USB. Noticed too that the bottom would get quite hot during these reboots... I can only assume its a heat problem seeing as they're replacing the motherboard.
Went to HTC website and asked for them to contact me regarding warranty replacement. Will give their support line a call tomorrow too.
I've debranded from Orange... this shouldn't be a problem should it??
Went to HTC website and asked for them to contact me regarding warranty replacement. Will give their support line a call tomorrow too.
I've debranded from Orange... this shouldn't be a problem should it??
My Desire overheats and reboots! A LOT, I MEAN, A LOOOTTT HAVE SENT IT BACK, htc changes the motherboard, it works for a while and then, that's it, SELF REBOOTING AGAIN.
I'VE ALWAYS BEEN A HTC CUSTOMER, NOT ANYMORE.
They could at least say something or remove these f***up phones out of the market
I'VE ALWAYS BEEN A HTC CUSTOMER, NOT ANYMORE.
They could at least say something or remove these f***up phones out of the market
I have an htc desire on Orange about 6 months old and it seems to be having the same issue as most people on here, When in the middle of using it the phone crashes and 9 times out of 10 I need to remove the battery to get the phone to reboot.
I had done a factory reset and just added contacts, I havent added an apps yet, all icons etc standard apps email, wifi, explorer all show as normal until when I turn the phone on or unlock it all the desktop icons are gone, my contacts removed and the htc wallpapers/ profiles etc all selectable but when selected no changes are made. If i do a factory reset again they come back.
Any ideas ?
I had done a factory reset and just added contacts, I havent added an apps yet, all icons etc standard apps email, wifi, explorer all show as normal until when I turn the phone on or unlock it all the desktop icons are gone, my contacts removed and the htc wallpapers/ profiles etc all selectable but when selected no changes are made. If i do a factory reset again they come back.
Any ideas ?
I was having the same overheating\rebooting problem. Took it to O2 on Tuesday and was told it would be a 7 to 10 working day turnaround. I was expecting that would be 4 weeks due to the Easter Bank holidays etc.
I got it back today - just 7 days later.
The board had been changed and I've been hammering it since I got it home and not one glitch. It actually seems quicker.
Well done O2 for a no nonsense repair and quick turnaround
Also thanks to this forum for helping me identify the problem in the first place which made explaining it to the shop much easier
I got it back today - just 7 days later.
The board had been changed and I've been hammering it since I got it home and not one glitch. It actually seems quicker.
Well done O2 for a no nonsense repair and quick turnaround
Also thanks to this forum for helping me identify the problem in the first place which made explaining it to the shop much easier
I am now encountering this problem for a second time. My HTC Desire started crashing frequently in October 2010. It was sent away for repair. I was sent back a "refurbished" phone in November. This worked fine and I was perfectly happy, however a couple of weeks ago the exact same problem started again. My phone is now useless. Both times the problem has started after about 6 months of use. Not a good experience! Everything else about the HTC Desire is great but this problem is a complete nightmare. It gets to the stage where I can't even keep it on long enough to make a call / send a text. Looking for an alternative phone now...
talksalot81
Lurker
My Desire has been doing this for the last month or so. It was livable with because I dont really use the sat nav but now it is doing it on general browsing. A couple of questions:
1) My phone is more than a year old but still on contract - are they likely to cover me?
2) How likely is the reset to work? There seems little point in all the faffing if it is almost certainly not going to work...
1) My phone is more than a year old but still on contract - are they likely to cover me?
2) How likely is the reset to work? There seems little point in all the faffing if it is almost certainly not going to work...
1) Yes. The warranty is for two years from the original purchase date.
2) Extremely unlikely. It certainly didn't help in my case and I don't recall reading of it doing so for anyone else similarly afflicted. No harm in trying though as it'll probably be the first thing HTC suggest you do before sending it in.
I'd get it sent in as soon as you can, as it'll only get worse and the turnaround is quite fast these days. Mine was the same as yours; it started rebooting when using the nav, then when browsing and eventually became pretty much unusable as a phone, becoming stuck in a terminal boot cycle.
2) Extremely unlikely. It certainly didn't help in my case and I don't recall reading of it doing so for anyone else similarly afflicted. No harm in trying though as it'll probably be the first thing HTC suggest you do before sending it in.
I'd get it sent in as soon as you can, as it'll only get worse and the turnaround is quite fast these days. Mine was the same as yours; it started rebooting when using the nav, then when browsing and eventually became pretty much unusable as a phone, becoming stuck in a terminal boot cycle.
talksalot81
Lurker
Thanks... guess I better get the darned thing backed up!
Same problem here; a great relief to find I'm not alone in the world of HTC Deisre spontaneous reboot problems.
As with lots of other posters, problems occur seemingly randomly, but with a few common factors:
- phone seems unusally hot when it reboots, especially low in the back ("lower back problems")
- endless loops of reboots may ensue, with removing the battery as the only resolution
- the battery itself doesn't seem particularly warm, but SD card and SIM are almost scorching to the touch
- reboots occur with various types of intensive and less intensive use, but are almost guaranteed when using an app for any length of time while charging, and certain (within a couple of minutes) when using GPS while charging (which for me is one of the main features of the phone: to be able to use it for car nav, which is not realistic if I can't charge it while driving)
Just got off the phone with the Dutch HTC Service Center, and had a surprising experience. The operator basically called all forum posters a bunch of liars--which was not the surprise, because others have reported the same experience--but then went on to confirm, from the symptoms I described, that overheating is the problem. He even went as far as explaining that the reboot cycle is the phone's attempt to cool down, and that the charging/GPS connection confirms the diagnosis, and admitted (!) that the problem occurs with more than just my own HTC Desire.
Pickup's tomorrow; processing time should be two or three weeks. I'll report back when I have my phone back in my hands.
As with lots of other posters, problems occur seemingly randomly, but with a few common factors:
- phone seems unusally hot when it reboots, especially low in the back ("lower back problems"
)- endless loops of reboots may ensue, with removing the battery as the only resolution
- the battery itself doesn't seem particularly warm, but SD card and SIM are almost scorching to the touch
- reboots occur with various types of intensive and less intensive use, but are almost guaranteed when using an app for any length of time while charging, and certain (within a couple of minutes) when using GPS while charging (which for me is one of the main features of the phone: to be able to use it for car nav, which is not realistic if I can't charge it while driving)
Just got off the phone with the Dutch HTC Service Center, and had a surprising experience. The operator basically called all forum posters a bunch of liars--which was not the surprise, because others have reported the same experience--but then went on to confirm, from the symptoms I described, that overheating is the problem. He even went as far as explaining that the reboot cycle is the phone's attempt to cool down, and that the charging/GPS connection confirms the diagnosis, and admitted (!) that the problem occurs with more than just my own HTC Desire.
Pickup's tomorrow; processing time should be two or three weeks. I'll report back when I have my phone back in my hands.
Mine is starting to do the same and is about 13 months old. I havent read the whole thread, but if it goes back, what happens with all the apps, photos, music, contacts etc? I couldnt bear to have to restart it all again as firstly I would need to make a note of all the apps I have, including beautiful widgets etc. Is there a way of saving it all somewhere and putting it all back on afterwoods, or do they do that?
Bunjiweb
Android Enthusiast
For data protection purposes they will wipe your phone before they start doing any work on it...
All your paid apps will be able to be downloaded from the market on it's return, all your contacts should be backed up to your google account, but make sure you back up any SMS messages and app settings as these aren't recoverable.
Ben
TomTerrific
Lurker
Hi from yet another HTC Desire victim! Mine started crashing randomly (though it seems to happen more frequently when using Maps) about a month ago, which would be about six months after I got it. Too bad, I love android, but I will certainly never get another HTC device.
Hi guys, sorry to hear there are so many others out there with the same problem as my HTC Desire. I sent mine in for repair and whilst I can say that all of the initial communication was good, I've now been waiting five weeks /20 working days for my phone to be repaired. They're blaming it on parts shortages and the bank holidays, so don't expect a quick fix on your phones if you're sending them in at the moment 
Casarosa - try the HTC Online chat at HTC - Support - Live Chat -if you quote your ticket number they can chat with you about progress of repairs, etc...though they won't promise any timescales for repairs...
Casarosa - try the HTC Online chat at HTC - Support - Live Chat -if you quote your ticket number they can chat with you about progress of repairs, etc...though they won't promise any timescales for repairs...
casarosa
Android Enthusiast
Thanks jboy
When I e-mailed HTC support and told them the problem was more concerned about the repair process because I purchased my phone from the UK and would they repair it over here in Spain where I live.
So a good friend who speaks fluent Spanish was able to sort it for me and received forms to complete in Spanish then a courier came Friday morning to pick the phone up and deliver to somewhere in Madrid hopefully they have some spare parts so fingers crossed
When I e-mailed HTC support and told them the problem was more concerned about the repair process because I purchased my phone from the UK and would they repair it over here in Spain where I live.
So a good friend who speaks fluent Spanish was able to sort it for me and received forms to complete in Spanish then a courier came Friday morning to pick the phone up and deliver to somewhere in Madrid hopefully they have some spare parts so fingers crossed
I have worked out one thing about the overheating. I believe it is linked to the fact it wont now pick up my home BT wifi. At work on the wifi it works fine all day. As soon as I leave and take it with me or come home and use the mobile network, it overheats when I start using facebook or anything similar. Go back to the shop and use the wifi, and no problem