Help HTC desire HD mail problem

[jenimcguire]

I have been having problems with my mail app. When ever i go onto it to try and set up an account it says my numbers not being recognised with mobile mail and that i should try use 3G instead of wifi. When i do this it still does not work. It cannot validate the phone.

Can somebody please help its driving me insane!!!!!

 

[Jon_LTD]

Hey Jeni,

Unfortunately this is the HTC Desire section, and not the HTC Desire HD. You may have better look here!

Best of luck!

 

[bradshly]

Try and factory reset your phone.
First, try this:

From the main home screen, tap menu
Tap Settings, then Privacy
Tap Factory data reset
Tap Reset phone
Enter your password if required, then tap Erase everything to confirm
If that doesn't work, or if your phone is frozen:

Turn the power off. If your phone is frozen, pull the battery out and reinsert it
Hold the Volume Down button
Press and hold the Power button until the device turns on
You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
Select Clear Storage by pressing the Volume Down button
Press and release the Power button
Now simply confirm your decision: Volume Up for YES and Volume Down for NO

All data including third-party applications will be deleted from the HTC Desire HD. Once the wipe is complete, the phone will reboot to its factory fresh state.

so backup what you need