Help HTC Desire issues list?

[Faizi]

I've not read of such a thing happening. My phone is a little over a year old, and a fair few people here have older ones, and they all seem to be working still.

The most serious systematic fault I'm aware of is that some of the early ones had motherboards that were prone to overheating (and hence crashing/shutting down). Anyone who had one of those should have got it replaced under warranty. Maybe that's what you'd heard of?

yes might be... btw thanx for the quick reply.

 

[edstuart]

Got my HTC Desire for 6 months and finally decided to trade it in for a Korean brand. The HTC Desire battery only lasted 1 day in standby mode (even with Blue Tooth off). The onscreen keyboard taps always gave me the character next to the key I tapped, which was annoying and frustrating. The vertical drag up or down to receive and/or reject incoming calls also caused problems, whenever there was a call, I pulled the phone out of my pocket and the call got cut off, there were serious issues for me as I got blames for deliberately rejecting calls which I did not. I called HTC support and the only solution they can offer was to tell me to turn the phone off and turn it back on. I finally gave up calling them. I will never buy another HTC phone.

 

[Jameshill]

My phone Desire HD went for repair on the 8th of August (The phone was previously replaced by Orange)has had two repairs and has been replaced once. When the phone was replaced it took 4 weeks to be delivered after being sign-off by a manager at the centre. I was told by one of the repair centre staff that he didn't think a new phone would fix my GPS issue. I requested that the phone be changed for a newer model. I spoke to a person at the repair centre and was informed that no phone has been sent out to me although i was told a week ago that a phone was being sent out last week and that i would receive it within a few days. This was not true. I sent an email to the repair centre informing them that i intend taking legal action to recover the cost of the phone and expenses incurred. The following is taken from their reply:

"We can confirm that your case is being dealt with some priority since my last communication but the rebuild of the new refurbish unit is taking in place and resent after passing the quality control. In while, I need to remind you, to not build any expectations regarding your recent request, that HTC is not liable to refund phone calls, contracts and unlocking fees. Please see the Disclaimer of Warranty & Limit of Liability for more details."

I am taking this an insult and will publish this response on all forums on the internet that i can find that publish mobile communication information. I have also been asked to forward any communications to Watch Dog and the Guardian news paper.

This is not a one off incident as i have read many forums that have published information on a GPS issue with the Desire HD and i have tested several phone belonging to friends and found that they have the same issue. I have owned 5 other HTC phones without issue and i like your product and am very disappointed that i will not feel comfortable purchasing another.

I have over a year outstanding on my Orange contract and feel that even when you send me a refurbished unit (not a new one as originally promised) i will still have the same issue. I am now at a point that further communication with your company is not only pointless it will only make me feel more frustrated. I no longer wish to own a desire HD because of these issues i have stated this on several occasions and would have thought that it would have been good customer service to have listed to this in the interest of keeping a good customer.