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Help HTC hero and headphone jack problem

maniaque said:
Long time since your post, but I'm curious... did the replacement fix the problem?
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I had returned my phone when I had this problem and the new one seems to do the same. Where my ear phones didn't work or my phone just resets. I assume that this was the ROM so I was going to update it with the new OS 2.1 but still waiting.
 
Thought this might be the same problem that I had with my Hero when i read the thread title, but it might not be.

Regardless, I'll offer my own findings incase it helps someone else.

I used to have a pair of schneider in-ear headphones that I loved, and I tried to use them with my new Hero but found that the phone wouldn't always pick them up when i inserted the jack. I then realized that the casing that surrounds the input jack together with the L shaped phono plug on the headphones weren't really suited with each other, the phono jack wouldnt go all the way in like it would with my ipod. So i had a quick search on Amazon and found a pair of Creative headphones that had a smaller input jack, one that would go into the phone easier.

And presto, not had a problem with the Hero not detecting them since.

I'm not sure if this is the same issue alot of you are experiencing, but I thought it might be worth a punt incase.
 
I have had my hero for the better part of a week and started having this issue. I called sprint and they told me that this is a known problem to them, and they ordered me a new phone. I wish I would have seen the widget info earlier today to give that a try, but heck, I havnt really had the phone long enough that im going to lose anything
 
Just to add for the log, I had my Hero for about 5 months and this happened, tried off and on, hard reset, different headphones, still didn't work.

Orange replaced it right away and sent me a brand new one.

I've had it for about 2 weeks and am experiencing the same again. I use it everyday, but I wouldn't have thought this should be a problem.

Going to try some of the fixes on here and then will be calling Orange again - may ask for an upgrade straight to the desire as the handset obviously has a major fault.
 
59 people with this problem, this is absolutely and utterly unacceptable.
The toggle widget seems too work, but there should be no need for it to work since this problem should not be happening any where near as much as it is.

Utter failure.
 
I've had this problem with 2 Hero's now.
Actually glad to see its not me, as i'm expecting my 3rd to be delivered tomorrow by orange which will undoubtedly have the same recurrent issue.

I intend to keep on at orange in the hope that they'll upgrade me to the Desire:)

If this doesn't work i've seen i can istall 'toggle'? But why should i have to?? This should work, and i want a phone that will work how it is meant to.
 
adam_hilluk said:
If this doesn't work i've seen i can istall 'toggle'? But why should i have to?? This should work, and i want a phone that will work how it is meant to.
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Exactly! this should not be occurring, when you buy a car you buy keeping in mind what purposes it is for and how it will suit around you, when you buy it you buy it for what it is, this means what it is is what you expect it to continue being after you purchase it, you don't buy a car having in mind what is going to break so you can plan on how to fix it. The same as when you buy a plane ticket you don't buy planing ahead the survival procedures you will execute when it has crashed into the ocean, you buy planing and expecting for what you paid for, which is to get to the destination in one piece. If I spend my well earned money on buying a phone with a headphone jack than that and only that is what I have paid for and what I expect to get, therefore anything other than that a working headphone jack is NOT what I have paid for and is NOT what I have bought. Now as far as I am concerned, selling something that does not do what you have claimed of it is called false advertisement and it is wrong and illegal, sure every now and then it is expected for a small percentage to fail, but this is no small percentage and it should not be happening near as much as it is.
 
this widget was a life saver... phone took a quick bath in a rainstorm today. took a bowl of dry rice and a few hours to get it back up and running and able to boot outside of "safe mode". then i thought i was screwed because i couldn't turn the icon off. bluetooth worked, but couldn't make a "normal" phone call with just the handset. back to normal now though. thanks again!
 
I got a hero (now that lots of newer androids are coming out) and was really enjoying pandora radio until my headsets/earphones stopped working.

After finding this thread, I see this is a very common problem and still happening to new phone owners, showing that HTC has never recognized or fixed the problem.

I downloaded the suggested widget, and by golly it is working right now!
Thanks so much for this fix, if this keeps working, it is not too much trouble to use it. Of course, no credit to HTC for this problem.
 
had the same problem where the headphones didnt work (though the jack at the bottom works with an adaptor) and all the backlit buttons and LED stopped working, to be honest though it prob saves some battery lol, but the rom update from htcs website sorted that, and within seconds 2.1 was downloading. so now everything works.
 
Try updating your phone, all of it. I had the phone quit after I had been downloading a lot of music. I tried a bunch of stuff and updated my firmware, profile, and PSR (sp). Voila! It worked.
 
Hi had the HTC for over 6 months now.. had the same problem today.. jus power off and powered it on.. solved the problem..
happy days..:)
 
Hi there,

Have my HTC Hero now for 3 months, with all the latest updates.
Same weird stuff happening to my headphone yesterday, it went dead. The evening before I updated some apps, lost the headphone socket. First thought it was an HTC hardware issue, I tried the headphone on another device and they worked.
Started a search on google and direct hit this topic, read all the answers in it and installed the headphone app, guess what, my headphone came back to life.
So this helped, many thx.
My opinion: rather stupid that with updating some apps, these things happen.

I'll keep an eye on this forum, it is quiet handy
 
:eek: This should not happen. Period. I did the toggle set app. Did not work. Task killer did not work. Took the battery out. And that finally made the phone headset work. This problem seems to be world wide. Not an isolated problem. What a headache. Thinking twice about upgrading.
 
Hey

I had the same problem. Turns out it was simply dust that had collected onto the bottom pole of the headphone connector. It's still plugged in but the phone doesn't register due to the dust and thus outputs to the speaker. This is why the SpeakerToggle-app works.

My solution: Straighetened a paper-clip and messed it around into the jack, then i used a mini-vacuumer (compressed air would probably also do the trick) to suck any remaining shit out.

Works perfectly now.
 
ScumPuppy said:
You most definately can do something, it takes a few minutes to fix, here you go:

My headset suddenly stopped working, was about to get the handset replaced when I found a way of repairing this myself.. seems its simply a software fault which should get fixed in the next firmware update, until this happens this is how you fix it:

first enable installation of non market place apps by going into settings > applications > and then ticking Unknown Sources

then.. open your web browser on your phone and type in the following:

http://code.google.com/p/toggleheadset/

you will then see a link to download the ToggleHeadset widget

once downloaded and installed add a new widget to your home screen, select Android Widget and then select Headet Toggle Widget

you will then have a button on your home screen to turn the headset on and off

This has now fixed the headset not working for me.. I imagine it will work for everyone else

enjoy =)
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Could not get headset mode to switch to normal use after unplugging. Used your advice and downloaded the Widget. It worked. Techs at Alltel had told me my problem could not be fixed. Thanks! Thanks!
 
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