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Help Htc one m8 constantly rebooting

J

jools182

Newbie
I have a standard htc one m8, not rooted, stock software

I've been having problems with the browser locking up when the keyboard opens up

This morning I did a restart as that usually fixes it. Now it's just constantly rebooting

I've tried holding the power and volume down and clearing the cache but it's still doing it
 
There was a SwiftKey known defect causing that as memory serves, I'm not sure if they updated it or not.

Does it stay up long enough to get to safe mode?

As soon as past the splash screens, hold power to get power menu, then long press on the power option until the safe mode reboot is given.

If that's too fast, can't get to it, try holding volume up and power to force a power reset.
 
jools182 said:
I managed to start it in safe mode but it is doing exactly the same thing, rebooting itself
Click to expand...
Safe mode would only load the stock apps, so that leaves out SwiftKey as the problem.

Sorry, only thing left would be a factory data reset from RECOVERY (not the bootloader, recovery, where you wiped cache before).
 
jools182 said:
If I plug the USB into my pc is it possible to save any files from the phone while in the recovery mode?
Click to expand...
Stock recovery? Not rooted?

I don't *think* so but you can always plug it in and see what you get.

Can you get to the quick settings, two fingers down from the top, and get it into Airplane mode? Maybe if it's a browser hijack that will save it...

Failing that - do you have an sd card and if so, try removing it - along with the sim if just removing the sd card doesn't help.

See if any of that gets you booted into something workable.
 
jools182 said:
I've not done the power reset
Does it delete any data?
Click to expand...
No, it's exactly like a battery pull on the old phones - just clears out anything stuck in silicon that ought not be.

Clears a frozen phone nearly every single time, couldn't hurt to try here.

As soon as past splash screens, hold volume up and power until it works.

Bypasses software and goes right to the power management courtesy of a hardware interrupt.
 
I'm doing the factory reset now, I did manage to pull some files

I am doing the reset through the power and volume down method

Just a question, as it's updating there is a message on the screen saying 'Android is updating - optimizing app 211 of 261'

I thought this deleted all the apps?
 
jools182 said:
I'm doing the factory reset now, I did manage to pull some files

I am doing the reset through the power and volume down method

Just a question, as it's updating there is a message on the screen saying 'Android is updating - optimizing app 211 of 261'

I thought this deleted all the apps?
Click to expand...
Your original system apps are still there to be optimized.
 
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